The Travel Club — asking more money

Address:

Thane, Maharashtra, 400607

I have booked package for my parents for madurai, rameshwaram, kanyakumari, kovalam and trivandrum which is scheduled for 15th of october 2019.

They have given me quote of 29, 900 - complete package - with 2000 cashback after trip completes
20k - for flight booking

Asked me to pay 20k for flight and 50% of the complete package.

I paid them 33190, after few hours they called me and asked me for 7k extra as the flight changes have been raised on 5th october.

I asked them to return my money as i can see the flight cost same as i saw in morning, so i will book it from my end, please return my airfare cost of 20k, they denied and told we have already paid to airlines, we will not refund you, we will adjust it in your travel.

So i asked them the package is 30k and you already took 3k extra from me, so give it back to me atleast 3k.

They sent me hotel vouchers on 7th october after reminding them.

On 8th of october, a person call from the legal team travel club - [protected] and asked me for 14000 for below.

Peak season charges
Goods & service tax
T. A. C. - god knows what the # is this

He told me that either you pay the money or we will cancel your package, i told them please cancel and refund me the amount, he told me that the amount is non refundable and 100% will be charged.

I told them non of these things are informed to me, i mean gst is ok, but who pay's for peak season and tac.

I got stuck in between now, please someone tell me if we have any escalation procedure of this, as they guy on phone thinks he's the whole and sole of the company.

Regards,
Pradeep nayak
[protected]