Thepancard.com — Delay

They had received my documents on 28 November 2020 and validated on 7 December 2020 and in their system its showing submission shortly. I have paid Rs. 379/- online and received receipt .
My customer code is A3100901. I have sent messages thru their system and also their phone is out of order. The problem is any one searching thru google to apply for pan card their site is on the top.By mistake every one is applying thru them.
Kindly let me know whether i will get the pan card or is it possible for a refund or do I need to go to the cyber police and register a complaint.