| Address: | Keettikkal house chemmanda karalam po p 680711 in thrissur kerala | | Website: | Flipkart |
Dear sir,
I wish to complain about thomson b9 pro 80cm 32 inch hd ready led smart tv - imei/serial no: th32m3277s[protected]c42 that i purchased on[protected] from flipkart.
I am complaining because completely dissatisfied with your service team and bad quality of the television. To resolve this problem i would like you to inform your team to reach my below location as soon as possible to repair the complaints registered awhile ago.
I have facing trouble with my thomson smart tv from the purchasing and i have contacted the customer services repeatedly. When i was turn on the tv screen starts flickering and i can't use tv beacause of this bad quality of your television system. My registered no is [protected]. You have to sent technician as soon as possible if i not need to go for legal action through consumer court. The service technicians are absolutely stupid and they are not capable for repairing the television and they are complaining that they don't have the parts to change. It's ridiculous to hear these kinds of talks from the multinational companies like you.
When i first learned of this problem, i contacted the technicians at your company, and was nothing happened from your side, it's completely waste of my time because of your irresponsible reaction against my complaints. I believe that this response is unfair because because i'm a valuable customer purchased the television through the advertisement from your thomson company. It's a clear cheating from your side. I would like a written statement explaining your company's position and what you will do about my complaint. It's repaired twice now.. It's better to replace the old damaged television with the new one. I wish you would have take give me the new television by taking back the old one asap.
I look forward to hearing from you as soon as possible to resolve this problem. It will be the last mail from my side regarding the complaints for last 5 month's (Alternatively contacted through 4 mails). If i do not hear from you within 5 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the below address and phone number.
Sincerely,
Nimil kv
Keettikkal house
Chemmanda
Karalam po
Pin680711
Thrissur (Kerala)
Ph: [protected]
[protected]
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