Thomson Complaints & Reviews

I purchased a Thomson washing machine on June 9th, 2025, and it was not working on the very first day. I raised a complaint immediately, but the company has not responded properly to my warranty claim despite repeated follow-ups.

I request immediate action to repair or replace the product under warranty. The poor service and delay have caused serious inconvenience, and I am filing this through the consumer forum for quick resolution.

Dear Consumer Forum Team,
I am writing to formally escalate my ongoing complaint regarding the unresolved repair of my Thomson TV which was purchased from Flipkart . Despite multiple follow-ups and assurances from the company, the issue remains unresolved for the past two months, causing significant inconvenience.

Key Facts of My Complaint:

1. My TV was delivered within 12 hours of booking, yet after...

Display blacked out and some green dots appears, i've been bought this just a week ago,

The tv display is not visible with in one year...

My washing machine has drain problem and I called customer care number it's not connecting plz raise my complaint r tell them to repair the washing machine...

1st
Thu, 5 Oct at 12:15 pm

Dear Customer,

Warm Greeting from Thomson!

Your registered complaint is — D00904

For all future communications on the matter, please quote the registered complaint no. Though it will be our utmost endeavour to get your complaint resolved at the earliest, it might take some time and for the same, you shall be duly intimated.

Your patience and co-operation in the matter are highly appreciated.

Please feel free to reach out to us for any further assistance.

Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]

2nd

Tue, 10 Oct at 2:12 pm

Dear Customer,

Warm Greeting from Thomson!

We really apologise for the delay,

We would like to inform you that we have forwarded your request to the concerned team to look into your complaint and assist you on priority.

Please feel free to reach out to us for any further assistance.

Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]

3rd

Fri, 13 Oct at 3:36 pm

Dear Customer,

Warm Greeting from Thomson!

We would like to inform you that we have forwarded your request to the concerned team As we have checked the status your complaint has been allotted to the engineer

Kindly allow us some time to get this resolved.

Please feel free to reach out to us for any further assistance.

Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]

4th

Thu, 2 Nov at 10:39 am

Dear Customer,

Warm Greeting from Thomson!

With reference to your mail, we would like to inform you that, we have highlighted your concern to our service team, once we get any update will update you the same.

Hence we request you kindly allow some time to resolve the issue.

Please feel free to reach out to us for any further assistance.

Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]

On Wed, Nov 1, 2023 at 8:14 AM SATYANARAYANA wrote:

Hello everyone,

I already mailed you twice about my problem.

But so far, they have not given any information about my problem.

Thank you for the great work you have done in your work.

If you work in this way your office will flourish.

Appreciate your response to a problem with your company's product.

All of them are working well,
well about the problem.

My thanks to all of you

I registered complaint on dt 05.10.2013 Register ID - D00904, Your service person call me to arragne serive person on 09.10.2023, but no service person not come today and no information not received you side. Could you please reslove my problem as possible as

thanking you sir

M Satyanarayana,
Sri Kanya Appartment,
Road No . 3,
Rajaratna Cineema Road,
Mandapeta - 533308,
Konaseema Dist,
Anadhara Pradesh,
Cell Number : [protected]

are you working my issued but till to date my problem not solve,

bet & good afreet on my issued good,

your are working great

very luck you are company management,

Washing machine is not working, since it’s in warranty repair it or replace it....

My name is DEBABRATA DAS presently i am serving in BORDER SECURITY FORCE and posted in murshidabad district in west bengal I was perchesed a washing machine from THOMSON through flipkart with 1 year warenty after 9 month my washing machine not working properly after that I complaint in thomson india company by mail and after few time they mail me
" Dear Customer,

Warm Greeting from Thomson!

Your registered complaint is — 6940257

For all future communications on the matter, please quote the registered complaint no. Though it will be our utmost endeavour to get your complaint resolved at the earliest, it might take some time and for the same, you shall be duly intimated.

Your patience and co-operation in the matter are highly appreciated.

Please feel free to reach out to us for any further assistance.

Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]"
After 4th days they can't provide any service and not received my call. Please solve my problem

Sir/Madam,

Kindly look into the matter and my TV set will be replaced within 2 or 3 days.
If you are not able to replace my TV set, return my purchase money. I have already waiting more than 2month resolve my complaint
Please ensure my TV set is replaced within 2 or 3 days. I have already continuously communicated for 2 weeks, but no result about my complaint, only your side draft mail thatset.
What is...

I have bought a thomson washing machine through flipkart on oct month 2022 for rs.6500.It has stopped working within 20 days and I have raise a complaint for more than 11 times but no response from the thomson side totally a worst product they have solden for me pls register a complaint against thomson and do the needful.I am also having mail proof and product proof

Dear Team,
i have purchased my thomson TV on 28th May-2022 and now with in 7 months TV stop working and i called to customer care they told to file complaint by sending mail only. I send mail, after 24 hours itslef no response for the mail and reminders. Again i called customer care, Mr Akash told me that we rcvd the mail, wait for 2r hrs for revert. I asked about service, he told wait for revert then based on revert it may take 24 hrs for service. I asked for more clarity on service he repeated same answer and in between the conversation he disconnected the call.
Such a process oriented service request initiation and irresponsible cuatomer care is not seen in any companies.
Also TV is using my old parents and its their main time spending activity. Irresponsible act of company leads to mental and physical agony for my old parents and even for me too.
Proper and timely Customer service is the main responsibility of any companies and Thomson is not having any proper customer service process and syatem, still they are selling consumer durable goods in India.
So please take action against thomson TV my TV is under warranty period.
my details are given below.
NAME: Shibu Varghese
[protected]@gmail.com

I purchased a Thomson 9A series 80cm on August 24 on flipchart. But the half display is not working from last month.
I have sent mail to [protected]@thomsontv.in many times.But no response....

I am Rajesh having issue with my thomson tv where there is no power supply coming to the tv and my tv is under warranty till this month. And i have complainted about this issue before one month but still i dont get resolution on that i did saveral mail.and call to service boy.but they never respond.the service bou was come to home.i got headache by geting this tv.i will seggest all to not buy at this worst tv brand.where they dont have customer support and no service center.also they dont care about customer after got product. I want to do complaint consumer court against this tv brand.my warrenty will end on this month.i wamt quick resolution unless i will throw this tv onto headquarters of your thomson or in garbage.i saw many unsatisfied customer who are waiting for 2 or more months for service.and i segested many of my friends to not buy your products .if i never got reply from you with in a 10 days i surely throw your tv.
My contact
Rajesh suryanarayan
[protected]
[protected]@gmail.com

Dear Ms. Indu,

Warm greetings from Thomson!

Your registered Complaint no. is U0UZU09

For all future communications on the matter, please do quote the registered complaint number. Though it will be our utmost endeavor to get your complaint resolved at the earliest yet it might take some time and for the same,

You shall be duly intimated. Your patience and co-operation in the matter...

My tv not working since last night please solve this problem as soon as possible.

Washing machine purchased January 22 after 5 month not working many times compliant July 13 technician visit informed as next week issue will resolve. but 50 days nobody visit …please support

More than 50 days. our washing machine is not working many times compliant register. still not resolved (first technician visited July13)

I purchased a Thomson R9 32 inches tv in 11 Apr and same was installed on 17 Apr 22. However, images is not displayed after 7 days of purchase. I request to repair/resolve the problem.

Sir,
With due respect I wish to inform you that I bought a new TV on 21 July 2021 through Flipkart. It was very good for 9 months. But for some days picture is not showing on sreen. Regarding this I need to complain you.
Thanking you.
Matilal Oraon
Vill + po- Beltali BHANDANI
PS - Falakata
Dist- Alipur duar, West Bengal
Pin - 735211
Mobile no--- [protected]/[protected]

Worst coustomer care service trichy thomson tv service centre

Hi,
I'm Ashok.i ordered Thomson R9 TV on April 12 and got installation done by April 18th, 2022.Now display got crashed and not showing properly, please look into my issues and fix it as soon as possible thanks.
Please refer the Images attached below

Complaint raised in 10 days mail id [protected]@thomsontv.in not resolved them

I had purchased Thomson 9A Series 80 cm (32 inch) HD Ready LED Smart Android TV (32PATH0011) Two Months, Ago.

Right from beginning, there has been certain software related issues in the form of bugs which are generally fixed from the side of manufacturers.

I reported all the software related problem to concerned department of Thomson. They could not understand my concern.

They never replied and...

Tv display un serviceable (full blank only audio )compliment no 6327481 dated 29 nov, not taken any action by brand. Although it is in guaranteed period.

My ticket no IK17- 38913 ML SCAN 6310532, but no Service Engineer visit till date, please take necessary step, it already take to much time

Thomson tv have not taken any action against my complaint on tv been not working.
Complaint id : 6226930

Sir mere tv ko installation karne koi nahi aaya

I have bought a TV from Flipkart and facing a problem with my TV . I have already contacted to the customer care executive several times, mailed them to take complain but they still don not lodged any complain.. no support from them.. my TV is only 4 months old.. pls help

Hi,
I am trying to connect Thomson TV customer care Team & Technician but no one is responding properly from last one month. Technician till date not attended the complaint.

Register the complaint on dated 4 august, 021 but till date no action taken, confirming from customer care, they told that your complaint is under approval from higher authority.