Thomson Complaints & Reviews
| Address: no lakshmi nagar selaiy |
Dear Thomson Customer Service,
Hi! 😊
I saw a program on my Thomson TV and suddenly the display got fully blocked. Could you please help me troubleshoot this issue? date(20/12/20025)
My TV model is [thomson Fa series]. i have completed my protection plan description no pcpjvs0 v247965 [protected]
Thanks in advance!
Best,
[prabhavathi]...
Hi! 😊
I saw a program on my Thomson TV and suddenly the display got fully blocked. Could you please help me troubleshoot this issue? date(20/12/20025)
My TV model is [thomson Fa series]. i have completed my protection plan description no pcpjvs0 v247965 [protected]
Thanks in advance!
Best,
[prabhavathi]...
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Dear Thomson Customer Care,
I am writing to bring to your attention that the replacement of my Thomson 50-inch QLED TV was completed under warranty after six months of continuous follow-up. However, the replacement was not handled through the proper channel.
Your technician, *Mr. Sanjeeb Panda (Contact: [protected])*, contacted us prior to the replacement and demanded ₹2, 000 for a “smooth process.â€...
I am writing to bring to your attention that the replacement of my Thomson 50-inch QLED TV was completed under warranty after six months of continuous follow-up. However, the replacement was not handled through the proper channel.
Your technician, *Mr. Sanjeeb Panda (Contact: [protected])*, contacted us prior to the replacement and demanded ₹2, 000 for a “smooth process.â€...
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| Address: veeranki Srinivas 9573751350 4-19, veerankivaripallem, karankipallem post, nagaram mandalam behind pothuraju swami temple bapatla Andhra Pradesh 522 |
Complaint Number:[protected]
Date:[protected]
*ISSUE SUMMARY:*
- Model: washing
- Issue: motor complaint
- Previous Complaint Date:[protected]
*EXPECTED RESOLUTION:*
Immediate assistance and resolution
*CONTACT INFO:*
- Phone: [protected]...
Date:[protected]
*ISSUE SUMMARY:*
- Model: washing
- Issue: motor complaint
- Previous Complaint Date:[protected]
*EXPECTED RESOLUTION:*
Immediate assistance and resolution
*CONTACT INFO:*
- Phone: [protected]...
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I have purchase Thomson 43 inch smart T.V on 12 Oct 2025, , but after 15 days there are two lines are coming on the T.V Screen, i have complaint thomson customer care but there is no response and i am facing same problem till now . i have complaint 1 Nov. 2025 and complaint no is - GT[protected] . please do needful. product details are given below.
Thomson Phoenix 108 cm
(43 inch) QLED Ultra HD
(4K) Smart Google TV...
Thomson Phoenix 108 cm
(43 inch) QLED Ultra HD
(4K) Smart Google TV...
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I am writing to express my frustration regarding the warranty claim for my 32-inch Thomson TV. I have been trying to reach out for the past two weeks without receiving any response.
Additionally, the customer care number I attempted to contact has not been supportive. Your customer support promised a resolution within 24 hours when the claim was received, yet your technicians have taken no action.
This experience...
Additionally, the customer care number I attempted to contact has not been supportive. Your customer support promised a resolution within 24 hours when the claim was received, yet your technicians have taken no action.
This experience...
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Washing machine warranty claim issue
| Address: Saragur |
I purchased a Thomson washing machine on June 9th, 2025, and it was not working on the very first day. I raised a complaint immediately, but the company has not responded properly to my warranty claim despite repeated follow-ups.
I request immediate action to repair or replace the product under warranty. The poor service and delay have caused serious inconvenience, and I am filing this through the consumer forum for quick resolution.
I request immediate action to repair or replace the product under warranty. The poor service and delay have caused serious inconvenience, and I am filing this through the consumer forum for quick resolution.
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| Address: PUNE SWARGATE |
Am writing to express my dissatisfaction with the handling of my service request regarding a persistent issue with my television, which has been stuck on the Android loading screen since I raised the initial claim on 9th June.
On the very first day, two technicians visited and confirmed it was a software issue. They assured me a representative would follow up the next day—unfortunately, no one has come since then. I...
On the very first day, two technicians visited and confirmed it was a software issue. They assured me a representative would follow up the next day—unfortunately, no one has come since then. I...
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Washing Machine water drain problem not solved
I am Raju Chavan from Kolhapur, Maharashtra. I have bought Top load Thomson Washing Machine from Flipkart. Order No. OD[protected] and Invoice date10/06/2024. Washing machine not working properly. Water does not drain and Washing machine stopped working. I have e-mailed this problem to Thomson company. Company sent Technicians but they did not repair washing machine. I have again e-mailed this issue to Thomson but company to send Technician or no reply about this problem.
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Display Error
| Address: KAVYA MANSION, Flat No. 202 ., Venkateswara Swamy Temple |
I have to noticed that our Thomson Top Loading Automatic Washing machine not working. Model TTL6501, Serial Number TTL[protected]. Error came "E4" due to leading wires are damage at Board. Pl. do the service rectify the same. Attached Invoice and Board photo for your reference. It is under warranty 5 years as per manual.
My mobile [protected]
My mobile [protected]
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*subject:* urgent complaint: thomson tv repair delayed for 2 months no response from company
Dear Consumer Forum Team,
I am writing to formally escalate my ongoing complaint regarding the unresolved repair of my Thomson TV which was purchased from Flipkart . Despite multiple follow-ups and assurances from the company, the issue remains unresolved for the past two months, causing significant inconvenience.
Key Facts of My Complaint:
1. My TV was delivered within 12 hours of booking, yet after two months of damage, there has been no solution.
2. The initial diagnosis led to a board replacement it was replaced, and it did not fix the issue.
3. The engineer later confirmed that the panel requires changing, repair, or replacement, but this crucial update was not communicated to the service team, resulting in unnecessary delays.
4. Despite repeated requests, the company has failed to fulfill its warranty obligations, even though the product is covered under a one-year warranty.
(My Registered Mobile No with company is [protected])
My Demands:
1. Immediate resolution of my TV repair, with a clear timeline.
2. A formal explanation from Thomson regarding the mismanagement and delay.
3. Compensation for the inconvenience caused due to their negligence.
This is my final reminder before I take legal action and escalate the matter further. I expect a written response and an urgent resolution within the next 12 hours.
Looking forward to swift action.
Best Regards
Fazal Ahmad
I am writing to formally escalate my ongoing complaint regarding the unresolved repair of my Thomson TV which was purchased from Flipkart . Despite multiple follow-ups and assurances from the company, the issue remains unresolved for the past two months, causing significant inconvenience.
Key Facts of My Complaint:
1. My TV was delivered within 12 hours of booking, yet after two months of damage, there has been no solution.
2. The initial diagnosis led to a board replacement it was replaced, and it did not fix the issue.
3. The engineer later confirmed that the panel requires changing, repair, or replacement, but this crucial update was not communicated to the service team, resulting in unnecessary delays.
4. Despite repeated requests, the company has failed to fulfill its warranty obligations, even though the product is covered under a one-year warranty.
(My Registered Mobile No with company is [protected])
My Demands:
1. Immediate resolution of my TV repair, with a clear timeline.
2. A formal explanation from Thomson regarding the mismanagement and delay.
3. Compensation for the inconvenience caused due to their negligence.
This is my final reminder before I take legal action and escalate the matter further. I expect a written response and an urgent resolution within the next 12 hours.
Looking forward to swift action.
Best Regards
Fazal Ahmad
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LED tv display backed out no picture visibility
| Address: CHIVATAM ROAD,TEACHERS COLONY,TANUKU-534211 |
| Website: FLIPKART.COM |
Display blacked out and some green dots appears, i've been bought this just a week ago,
+1 videos
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Screen display issue within 1 year
| Address: Stalin street vallallar nagar madambakkam |
The tv display is not visible with in one year
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Semi automatic washing machine
| Address: 560013 |
My washing machine has drain problem and I called customer care number it's not connecting plz raise my complaint r tell them to repair the washing machine
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Need servicing my Thomson 10.5 kg Fully Automatic Front Load with In-built Heater White
| Address: M Satyanarayana, Sri Kanya Appartment, Road No . 3, Rajaratna Cineema Road, Mandapeta - 533308, Konaseema Dist, Anadhara Pradesh, Cell Number : 770207 |
| Website: [email protected] |
1st
Thu, 5 Oct at 12:15 pm
Dear Customer,
Warm Greeting from Thomson!
Your registered complaint is — D00904
For all future communications on the matter, please quote the registered complaint no. Though it will be our utmost endeavour to get your complaint resolved at the earliest, it might take some time and for the same, you shall be duly intimated.
Your patience and co-operation in the matter are highly appreciated.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]
2nd
Tue, 10 Oct at 2:12 pm
Dear Customer,
Warm Greeting from Thomson!
We really apologise for the delay,
We would like to inform you that we have forwarded your request to the concerned team to look into your complaint and assist you on priority.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]
3rd
Fri, 13 Oct at 3:36 pm
Dear Customer,
Warm Greeting from Thomson!
We would like to inform you that we have forwarded your request to the concerned team As we have checked the status your complaint has been allotted to the engineer
Kindly allow us some time to get this resolved.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]
4th
Thu, 2 Nov at 10:39 am
Dear Customer,
Warm Greeting from Thomson!
With reference to your mail, we would like to inform you that, we have highlighted your concern to our service team, once we get any update will update you the same.
Hence we request you kindly allow some time to resolve the issue.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]
On Wed, Nov 1, 2023 at 8:14 AM SATYANARAYANA wrote:
Hello everyone,
I already mailed you twice about my problem.
But so far, they have not given any information about my problem.
Thank you for the great work you have done in your work.
If you work in this way your office will flourish.
Appreciate your response to a problem with your company's product.
All of them are working well,
well about the problem.
My thanks to all of you
I registered complaint on dt 05.10.2013 Register ID - D00904, Your service person call me to arragne serive person on 09.10.2023, but no service person not come today and no information not received you side. Could you please reslove my problem as possible as
thanking you sir
M Satyanarayana,
Sri Kanya Appartment,
Road No . 3,
Rajaratna Cineema Road,
Mandapeta - 533308,
Konaseema Dist,
Anadhara Pradesh,
Cell Number : [protected]
are you working my issued but till to date my problem not solve,
bet & good afreet on my issued good,
your are working great
very luck you are company management,
Thu, 5 Oct at 12:15 pm
Dear Customer,
Warm Greeting from Thomson!
Your registered complaint is — D00904
For all future communications on the matter, please quote the registered complaint no. Though it will be our utmost endeavour to get your complaint resolved at the earliest, it might take some time and for the same, you shall be duly intimated.
Your patience and co-operation in the matter are highly appreciated.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]
2nd
Tue, 10 Oct at 2:12 pm
Dear Customer,
Warm Greeting from Thomson!
We really apologise for the delay,
We would like to inform you that we have forwarded your request to the concerned team to look into your complaint and assist you on priority.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]
3rd
Fri, 13 Oct at 3:36 pm
Dear Customer,
Warm Greeting from Thomson!
We would like to inform you that we have forwarded your request to the concerned team As we have checked the status your complaint has been allotted to the engineer
Kindly allow us some time to get this resolved.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]
4th
Thu, 2 Nov at 10:39 am
Dear Customer,
Warm Greeting from Thomson!
With reference to your mail, we would like to inform you that, we have highlighted your concern to our service team, once we get any update will update you the same.
Hence we request you kindly allow some time to resolve the issue.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]
On Wed, Nov 1, 2023 at 8:14 AM SATYANARAYANA wrote:
Hello everyone,
I already mailed you twice about my problem.
But so far, they have not given any information about my problem.
Thank you for the great work you have done in your work.
If you work in this way your office will flourish.
Appreciate your response to a problem with your company's product.
All of them are working well,
well about the problem.
My thanks to all of you
I registered complaint on dt 05.10.2013 Register ID - D00904, Your service person call me to arragne serive person on 09.10.2023, but no service person not come today and no information not received you side. Could you please reslove my problem as possible as
thanking you sir
M Satyanarayana,
Sri Kanya Appartment,
Road No . 3,
Rajaratna Cineema Road,
Mandapeta - 533308,
Konaseema Dist,
Anadhara Pradesh,
Cell Number : [protected]
are you working my issued but till to date my problem not solve,
bet & good afreet on my issued good,
your are working great
very luck you are company management,
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Washing machine is not working
| Address: 400615 |
Washing machine is not working, since it’s in warranty repair it or replace it.
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Under warenty service not provide
| Address: Vill+po- Debagram Vivekananda para ps- kaliganj Nadia west bengal pin 741137 |
My name is DEBABRATA DAS presently i am serving in BORDER SECURITY FORCE and posted in murshidabad district in west bengal I was perchesed a washing machine from THOMSON through flipkart with 1 year warenty after 9 month my washing machine not working properly after that I complaint in thomson india company by mail and after few time they mail me
" Dear Customer,
Warm Greeting from Thomson!
Your registered complaint is — 6940257
For all future communications on the matter, please quote the registered complaint no. Though it will be our utmost endeavour to get your complaint resolved at the earliest, it might take some time and for the same, you shall be duly intimated.
Your patience and co-operation in the matter are highly appreciated.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]"
After 4th days they can't provide any service and not received my call. Please solve my problem
" Dear Customer,
Warm Greeting from Thomson!
Your registered complaint is — 6940257
For all future communications on the matter, please quote the registered complaint no. Though it will be our utmost endeavour to get your complaint resolved at the earliest, it might take some time and for the same, you shall be duly intimated.
Your patience and co-operation in the matter are highly appreciated.
Please feel free to reach out to us for any further assistance.
Thanks & Regards
Thomson Washing Machine
Wash Care
Toll-Free no:[protected]"
After 4th days they can't provide any service and not received my call. Please solve my problem
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Regarding Thomson LED TV 50" display problem within 11 month
| Address: 65, Uday Nagar, Near Ring Road, Nagpur - 24. |
Sir/Madam,
Kindly look into the matter and my TV set will be replaced within 2 or 3 days.
If you are not able to replace my TV set, return my purchase money. I have already waiting more than 2month resolve my complaint
Please ensure my TV set is replaced within 2 or 3 days. I have already continuously communicated for 2 weeks, but no result about my complaint, only your side draft mail thatset.
What is this customer care working scene from the last 2 months. This is customer harassment or cheating.
I want Replace my TV SET within 2 or 3 days, what do you want to do ?
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Tue, Apr 25, 2023 at 11:16 AM
Subject: Fwd: You’ve successfully enabled Complete Protection for your $Model_Description
Sir/Madam,
Kindly look into the matter and resolve in week
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Mon, Apr 24, 2023 at 7:43 PM
Subject: Fwd: You’ve successfully enabled Complete Protection for your $Model_Description
To:
[protected] Forwarded message[protected]
From: Thomson Consumer Care
Date: Mon, Apr 24, 2023 at 4:35 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
With reference to your email, we would like to inform you that we have already escalated your case to our concerned team to get this attended to on priority. Hence, request you to please wait as you will surely get a solution from our end at the earliest.
We appreciate your patience and cooperation in this regard.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Mon, Apr 24, 2023 at 1:43 PM Ashish Doras wrote:
Sir/Madam,
What is a status my case ?
again 1week pass away only communication
i want replace my tv urgent basic
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Thu, Apr 20, 2023 at 2:30 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Thomson Consumer Care
Cc:
I am still waiting for your response.
On Thu, Apr 20, 2023 at 1:07 PM Thomson Consumer Care wrote:
Dear Mr Ashish,
Warm greetings from Thomson!
We have checked the status of your complaint and it is under process.
Kindly allow us some time once we get any update on your complaint, we will get back to you with the same.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Wed, Apr 19, 2023 at 5:13 PM Ashish Doras wrote:
Sir/Madam,
How much time to get this resolve this case, I am already waiting from 54 days .
Please reply
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Thomson Consumer Care
Date: Tue, Apr 18, 2023 at 5:03 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
We would like to inform you that we have already highlighted this to our concerned team and they are working on the same. Kindly allow us some time to get this resolved.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Tue, Apr 18, 2023 at 12:11 PM Ashish Doras wrote:
Sir/Madam,
What is the status of My Case id- 6866962
Please reply
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Mon, Apr 17, 2023 at 12:42 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Thomson Consumer Care
Cc:
I am still waiting for your response.
On Mon, Apr 17, 2023 at 11:59 AM Thomson Consumer Care wrote:
Dear Mr Ashish,
Warm greetings from Thomson!
We appreciate your patience in this matter. We have escalated your case to our service team to get this attended to on priority. Therefore, we request you to kindly wait for some more time, someone from our team will reach out to you shortly with an update.
Case id- 6866962
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Sat, Apr 15, 2023 at 9:43 PM Ashish Doras wrote:
Forwarded Conversation
Subject: You’ve successfully enabled Complete Protection for your $Model_Description
[protected]----
Sir/Madam,
What a customer care work is appricited
I am Flipkart customer, my name Ashish Doras and i am purchase of Thomson LED TV 50" order on Flipkart. Problem on LED tv set on 24.02.2023 and complaint attend by technician on dt. 27.02.2023 but till date no replace TV set, so i want write for replce from Flipkart otherwise my purchse amount refund to me and take your product within 3days.
My pession level is over and day of 4th i will complient againt Flipkart & Thomson Brand Consumer foram.
I want Exact reply from your side.
Kindly look into matter
Ashish Doras
From: Jeeves Support
Date: Sat, Mar 19, 2022 at 6:36 PM
To: Ashish N Doras
You’ve successfully enabled Complete Protection for your $Model_Description
Dear Ashish N Doras,
Greetings from Team Jeeves!.
Congratulations! You’ve made a great choice by covering your $Model_Description under the Complete TV Protection 3 Year.
Device Details :
Device Name : $Model_Description
Device Model: 50OPMAX9077
Device Serial Number: TH50OPMAX[protected]V10
Plan Details :
Plan ID: CPJVEB[protected]
Plan Start Date: 19/03/2022
Plan End Dare: 18/03/2025
We have attached the terms & conditions for your plan.
For any questions related to Complete Protection, reach out to Jeeves on[protected]
Thank you,
Team Jeeves
jeeves.co.in
[protected]
From: Ashish Doras
Date: Wed, Feb 22, 2023 at 4:57 PM
To:
Dear sir
I am also purchase extended warranty of 3 year for Thomson TV Set.
Please look into the problem of TV set.
Regards,
Customer name: Ashish Nilkanthrao Doras
Address: 65, Uday Nagar, opposite Tapsya Vidyalay, near Ring Road, near Dr. Writer clinic, Nagpur- 440024
Contact No. [protected], [protected]
[protected]
From: Thomson Consumer Care
Date: Thu, Feb 23, 2023 at 10:36 AM
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
As per your mail received, the invoice you shared is not an invoice of TV it’s an invoice of Extended Warranty for TV you would have purchased from Flipkart (Jeeves), request you to please provide your mobile number and PDF invoice (Bill) copy which you would have received with the box of TV and the softcopy will be on your mail inbox.
So, we can register your complaint and do the needful.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Ashish Doras
Date: Thu, Feb 23, 2023 at 6:41 PM
To: Thomson Consumer Care
Dear sir/madam,
I have purchase on flipkart 50 inch tv of Thomson company dated 13.03.2022.
Last 2 days I have a problem on tv screen smash display.
Please resolve the problem.
Customer name: Ashish Nilkanthrao Doras
Address: 65, Uday Nagar, opposite Tapsya Vidyalay, near Ring Road, near Dr. Writer clinic, Nagpur- 440024
Contact No. [protected], [protected]
Please find attached of invoice copy & TV set Photos.
[protected]
From: Thomson Consumer Care
Date: Fri, Feb 24, 2023 at 10:08 AM
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
We would like to inform you that we have forwarded your request to the concerned team to look into your complaint and assist you on priority. You will receive a mail with a complaint ID within 24 hours.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Branch Support
Date: Fri, Feb 24, 2023 at 12:54 PM
To:
Cc: Thomson Consumer Care
Dear Customer,
Greetings for the day,
Your registered complaint no is MH18240223T55450
For all future communications on the matter, please do quote the registered complaint no. Though it will be our utmost endeavor to get your complaint resolved at the earliest yet it might take some time and for the same, you shall be duly intimated.
Your patience and co-operation in the matter is highly appreciated.
Regard
Branch Support Team
On Fri, 24 Feb 2023 at 10:07, Thomson Consumer Care wrote:
Dear Team,
+++
Kindly check and register this case.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Ashish Doras
Date: Sat, Mar 18, 2023 at 5:53 PM
To: Branch Support
Cc: Thomson Consumer Care
Sir/Madam,
Your service engineer visited on dt. 27.02.2023 check TV set and forward TV set problem Photos & video,
but till date my TV set problem still pending.
My registered complaint no is MH18240223T55450
Kindly look into matter and resolve the problem.
[protected]
From: Branch Support
Date: Mon, Mar 20, 2023 at 2:43 PM
To: Ashish Doras
Cc: Thomson Consumer Care
Dear Customer,
Greeting for the day,
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 10 to 12 working days.
Regard
Branch Support Team
[protected]
From: Ashish Doras
Date: Sat, Apr 1, 2023 at 10:58 AM
To: Branch Support
Hello Sir/Madam,
Kind Attention!!!
Already 12days completed, But my TV Set replacement not receive
and your customer care no not responding.
Service technician attend my complaint on 27.02.2023 still pending Why ????
My TV Set replace within 3day kindly assuring.
Thanks,
Ashish Doras
[protected]
From: Branch Support
Date: Mon, Apr 3, 2023 at 4:12 PM
To: Ashish Doras
Cc: Customer Care
Dear Customer,
Greeting for the day,
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 10 to 12 working days.
Jeeves replacement id - 6866962
Regard
Branch Support Team
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:23 PM
To: Branch Support
Cc: Customer Care
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:25 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:25 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:26 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:28 PM
To: Thomson Consumer Care
[protected]
From: Thomson Consumer Care
Date: Fri, Apr 14, 2023 at 5:36 PM
To: Ashish Doras
Dear Mr Ashish,
Warm greetings from Thomson!
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 8 to 10 working days.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
Kindly look into the matter and my TV set will be replaced within 2 or 3 days.
If you are not able to replace my TV set, return my purchase money. I have already waiting more than 2month resolve my complaint
Please ensure my TV set is replaced within 2 or 3 days. I have already continuously communicated for 2 weeks, but no result about my complaint, only your side draft mail thatset.
What is this customer care working scene from the last 2 months. This is customer harassment or cheating.
I want Replace my TV SET within 2 or 3 days, what do you want to do ?
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Tue, Apr 25, 2023 at 11:16 AM
Subject: Fwd: You’ve successfully enabled Complete Protection for your $Model_Description
Sir/Madam,
Kindly look into the matter and resolve in week
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Mon, Apr 24, 2023 at 7:43 PM
Subject: Fwd: You’ve successfully enabled Complete Protection for your $Model_Description
To:
[protected] Forwarded message[protected]
From: Thomson Consumer Care
Date: Mon, Apr 24, 2023 at 4:35 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
With reference to your email, we would like to inform you that we have already escalated your case to our concerned team to get this attended to on priority. Hence, request you to please wait as you will surely get a solution from our end at the earliest.
We appreciate your patience and cooperation in this regard.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Mon, Apr 24, 2023 at 1:43 PM Ashish Doras wrote:
Sir/Madam,
What is a status my case ?
again 1week pass away only communication
i want replace my tv urgent basic
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Thu, Apr 20, 2023 at 2:30 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Thomson Consumer Care
Cc:
I am still waiting for your response.
On Thu, Apr 20, 2023 at 1:07 PM Thomson Consumer Care wrote:
Dear Mr Ashish,
Warm greetings from Thomson!
We have checked the status of your complaint and it is under process.
Kindly allow us some time once we get any update on your complaint, we will get back to you with the same.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Wed, Apr 19, 2023 at 5:13 PM Ashish Doras wrote:
Sir/Madam,
How much time to get this resolve this case, I am already waiting from 54 days .
Please reply
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Thomson Consumer Care
Date: Tue, Apr 18, 2023 at 5:03 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
We would like to inform you that we have already highlighted this to our concerned team and they are working on the same. Kindly allow us some time to get this resolved.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Tue, Apr 18, 2023 at 12:11 PM Ashish Doras wrote:
Sir/Madam,
What is the status of My Case id- 6866962
Please reply
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Mon, Apr 17, 2023 at 12:42 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Thomson Consumer Care
Cc:
I am still waiting for your response.
On Mon, Apr 17, 2023 at 11:59 AM Thomson Consumer Care wrote:
Dear Mr Ashish,
Warm greetings from Thomson!
We appreciate your patience in this matter. We have escalated your case to our service team to get this attended to on priority. Therefore, we request you to kindly wait for some more time, someone from our team will reach out to you shortly with an update.
Case id- 6866962
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Sat, Apr 15, 2023 at 9:43 PM Ashish Doras wrote:
Forwarded Conversation
Subject: You’ve successfully enabled Complete Protection for your $Model_Description
[protected]----
Sir/Madam,
What a customer care work is appricited
I am Flipkart customer, my name Ashish Doras and i am purchase of Thomson LED TV 50" order on Flipkart. Problem on LED tv set on 24.02.2023 and complaint attend by technician on dt. 27.02.2023 but till date no replace TV set, so i want write for replce from Flipkart otherwise my purchse amount refund to me and take your product within 3days.
My pession level is over and day of 4th i will complient againt Flipkart & Thomson Brand Consumer foram.
I want Exact reply from your side.
Kindly look into matter
Ashish Doras
From: Jeeves Support
Date: Sat, Mar 19, 2022 at 6:36 PM
To: Ashish N Doras
You’ve successfully enabled Complete Protection for your $Model_Description
Dear Ashish N Doras,
Greetings from Team Jeeves!.
Congratulations! You’ve made a great choice by covering your $Model_Description under the Complete TV Protection 3 Year.
Device Details :
Device Name : $Model_Description
Device Model: 50OPMAX9077
Device Serial Number: TH50OPMAX[protected]V10
Plan Details :
Plan ID: CPJVEB[protected]
Plan Start Date: 19/03/2022
Plan End Dare: 18/03/2025
We have attached the terms & conditions for your plan.
For any questions related to Complete Protection, reach out to Jeeves on[protected]
Thank you,
Team Jeeves
jeeves.co.in
[protected]
From: Ashish Doras
Date: Wed, Feb 22, 2023 at 4:57 PM
To:
Dear sir
I am also purchase extended warranty of 3 year for Thomson TV Set.
Please look into the problem of TV set.
Regards,
Customer name: Ashish Nilkanthrao Doras
Address: 65, Uday Nagar, opposite Tapsya Vidyalay, near Ring Road, near Dr. Writer clinic, Nagpur- 440024
Contact No. [protected], [protected]
[protected]
From: Thomson Consumer Care
Date: Thu, Feb 23, 2023 at 10:36 AM
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
As per your mail received, the invoice you shared is not an invoice of TV it’s an invoice of Extended Warranty for TV you would have purchased from Flipkart (Jeeves), request you to please provide your mobile number and PDF invoice (Bill) copy which you would have received with the box of TV and the softcopy will be on your mail inbox.
So, we can register your complaint and do the needful.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Ashish Doras
Date: Thu, Feb 23, 2023 at 6:41 PM
To: Thomson Consumer Care
Dear sir/madam,
I have purchase on flipkart 50 inch tv of Thomson company dated 13.03.2022.
Last 2 days I have a problem on tv screen smash display.
Please resolve the problem.
Customer name: Ashish Nilkanthrao Doras
Address: 65, Uday Nagar, opposite Tapsya Vidyalay, near Ring Road, near Dr. Writer clinic, Nagpur- 440024
Contact No. [protected], [protected]
Please find attached of invoice copy & TV set Photos.
[protected]
From: Thomson Consumer Care
Date: Fri, Feb 24, 2023 at 10:08 AM
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
We would like to inform you that we have forwarded your request to the concerned team to look into your complaint and assist you on priority. You will receive a mail with a complaint ID within 24 hours.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Branch Support
Date: Fri, Feb 24, 2023 at 12:54 PM
To:
Cc: Thomson Consumer Care
Dear Customer,
Greetings for the day,
Your registered complaint no is MH18240223T55450
For all future communications on the matter, please do quote the registered complaint no. Though it will be our utmost endeavor to get your complaint resolved at the earliest yet it might take some time and for the same, you shall be duly intimated.
Your patience and co-operation in the matter is highly appreciated.
Regard
Branch Support Team
On Fri, 24 Feb 2023 at 10:07, Thomson Consumer Care wrote:
Dear Team,
+++
Kindly check and register this case.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Ashish Doras
Date: Sat, Mar 18, 2023 at 5:53 PM
To: Branch Support
Cc: Thomson Consumer Care
Sir/Madam,
Your service engineer visited on dt. 27.02.2023 check TV set and forward TV set problem Photos & video,
but till date my TV set problem still pending.
My registered complaint no is MH18240223T55450
Kindly look into matter and resolve the problem.
[protected]
From: Branch Support
Date: Mon, Mar 20, 2023 at 2:43 PM
To: Ashish Doras
Cc: Thomson Consumer Care
Dear Customer,
Greeting for the day,
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 10 to 12 working days.
Regard
Branch Support Team
[protected]
From: Ashish Doras
Date: Sat, Apr 1, 2023 at 10:58 AM
To: Branch Support
Hello Sir/Madam,
Kind Attention!!!
Already 12days completed, But my TV Set replacement not receive
and your customer care no not responding.
Service technician attend my complaint on 27.02.2023 still pending Why ????
My TV Set replace within 3day kindly assuring.
Thanks,
Ashish Doras
[protected]
From: Branch Support
Date: Mon, Apr 3, 2023 at 4:12 PM
To: Ashish Doras
Cc: Customer Care
Dear Customer,
Greeting for the day,
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 10 to 12 working days.
Jeeves replacement id - 6866962
Regard
Branch Support Team
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:23 PM
To: Branch Support
Cc: Customer Care
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:25 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:25 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:26 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:28 PM
To: Thomson Consumer Care
[protected]
From: Thomson Consumer Care
Date: Fri, Apr 14, 2023 at 5:36 PM
To: Ashish Doras
Dear Mr Ashish,
Warm greetings from Thomson!
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 8 to 10 working days.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
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Washing machine
I have bought a thomson washing machine through flipkart on oct month 2022 for rs.6500.It has stopped working within 20 days and I have raise a complaint for more than 11 times but no response from the thomson side totally a worst product they have solden for me pls register a complaint against thomson and do the needful.I am also having mail proof and product proof
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Tnomson TV
Dear Team,
i have purchased my thomson TV on 28th May-2022 and now with in 7 months TV stop working and i called to customer care they told to file complaint by sending mail only. I send mail, after 24 hours itslef no response for the mail and reminders. Again i called customer care, Mr Akash told me that we rcvd the mail, wait for 2r hrs for revert. I asked about service, he told wait for revert then based on revert it may take 24 hrs for service. I asked for more clarity on service he repeated same answer and in between the conversation he disconnected the call.
Such a process oriented service request initiation and irresponsible cuatomer care is not seen in any companies.
Also TV is using my old parents and its their main time spending activity. Irresponsible act of company leads to mental and physical agony for my old parents and even for me too.
Proper and timely Customer service is the main responsibility of any companies and Thomson is not having any proper customer service process and syatem, still they are selling consumer durable goods in India.
So please take action against thomson TV my TV is under warranty period.
my details are given below.
NAME: Shibu Varghese
[protected]@gmail.com
i have purchased my thomson TV on 28th May-2022 and now with in 7 months TV stop working and i called to customer care they told to file complaint by sending mail only. I send mail, after 24 hours itslef no response for the mail and reminders. Again i called customer care, Mr Akash told me that we rcvd the mail, wait for 2r hrs for revert. I asked about service, he told wait for revert then based on revert it may take 24 hrs for service. I asked for more clarity on service he repeated same answer and in between the conversation he disconnected the call.
Such a process oriented service request initiation and irresponsible cuatomer care is not seen in any companies.
Also TV is using my old parents and its their main time spending activity. Irresponsible act of company leads to mental and physical agony for my old parents and even for me too.
Proper and timely Customer service is the main responsibility of any companies and Thomson is not having any proper customer service process and syatem, still they are selling consumer durable goods in India.
So please take action against thomson TV my TV is under warranty period.
my details are given below.
NAME: Shibu Varghese
[protected]@gmail.com
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I purchased a Thomson 9A series 80cm on August 24 on flipchart. But the half display is not working from last month.
I have sent mail to [protected]@thomsontv.in many times.But no response....
I have sent mail to [protected]@thomsontv.in many times.But no response....
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Complaint against Thomson
| Website: Thomson.in,[email protected] |
I am Rajesh having issue with my thomson tv where there is no power supply coming to the tv and my tv is under warranty till this month. And i have complainted about this issue before one month but still i dont get resolution on that i did saveral mail.and call to service boy.but they never respond.the service bou was come to home.i got headache by geting this tv.i will seggest all to not buy at this worst tv brand.where they dont have customer support and no service center.also they dont care about customer after got product. I want to do complaint consumer court against this tv brand.my warrenty will end on this month.i wamt quick resolution unless i will throw this tv onto headquarters of your thomson or in garbage.i saw many unsatisfied customer who are waiting for 2 or more months for service.and i segested many of my friends to not buy your products .if i never got reply from you with in a 10 days i surely throw your tv.
My contact
Rajesh suryanarayan
[protected]
[protected]@gmail.com
My contact
Rajesh suryanarayan
[protected]
[protected]@gmail.com
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| Address: Sahithy, Poruvazhy Po, Sasthamcotta, Bharanicavu |
Dear Ms. Indu,
Warm greetings from Thomson!
Your registered Complaint no. is U0UZU09
For all future communications on the matter, please do quote the registered complaint number. Though it will be our utmost endeavor to get your complaint resolved at the earliest yet it might take some time and for the same,
You shall be duly intimated. Your patience and co-operation in the matter...
Warm greetings from Thomson!
Your registered Complaint no. is U0UZU09
For all future communications on the matter, please do quote the registered complaint number. Though it will be our utmost endeavor to get your complaint resolved at the earliest yet it might take some time and for the same,
You shall be duly intimated. Your patience and co-operation in the matter...
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Not working
My tv not working since last night please solve this problem as soon as possible.
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Washing machine not working under warranty &3 year complete protection plan
| Address: [email protected] |
| Website: [email protected] |
Washing machine purchased January 22 after 5 month not working many times compliant July 13 technician visit informed as next week issue will resolve. but 50 days nobody visit …please support
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Washing machine not working under warranty
| Address: [email protected] |
| Website: [email protected] |
More than 50 days. our washing machine is not working many times compliant register. still not resolved (first technician visited July13)
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Image not show in Display
| Website: [email protected] |
I purchased a Thomson R9 32 inches tv in 11 Apr and same was installed on 17 Apr 22. However, images is not displayed after 7 days of purchase. I request to repair/resolve the problem.
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Problem with Thomson led tv R9series
Sir,
With due respect I wish to inform you that I bought a new TV on 21 July 2021 through Flipkart. It was very good for 9 months. But for some days picture is not showing on sreen. Regarding this I need to complain you.
Thanking you.
Matilal Oraon
Vill + po- Beltali BHANDANI
PS - Falakata
Dist- Alipur duar, West Bengal
Pin - 735211
Mobile no--- [protected]/[protected]
With due respect I wish to inform you that I bought a new TV on 21 July 2021 through Flipkart. It was very good for 9 months. But for some days picture is not showing on sreen. Regarding this I need to complain you.
Thanking you.
Matilal Oraon
Vill + po- Beltali BHANDANI
PS - Falakata
Dist- Alipur duar, West Bengal
Pin - 735211
Mobile no--- [protected]/[protected]
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Service centre
| Address: thennur,thuraiyur,trichy |
Worst coustomer care service trichy thomson tv service centre
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Thomson TV R9 display issue
Hi,
I'm Ashok.i ordered Thomson R9 TV on April 12 and got installation done by April 18th, 2022.Now display got crashed and not showing properly, please look into my issues and fix it as soon as possible thanks.
Please refer the Images attached below
I'm Ashok.i ordered Thomson R9 TV on April 12 and got installation done by April 18th, 2022.Now display got crashed and not showing properly, please look into my issues and fix it as soon as possible thanks.
Please refer the Images attached below
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Thomson 9a series tv suddenly Off, after not Turn On under warrenty
| Address: No: 48/21 Karnam street, selaiyur Chennai- 600073, |
| Website: [email protected] |
Complaint raised in 10 days mail id [protected]@thomsontv.in not resolved them
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