Thomson — thomson ultra hd 4k led

Address:

Milan Park C.H.S B-wing Flat No 25, P&T Colony. Nandivali Road Near Maruti Mandir, 421201

I have purchased Thomson UD9 124cm (50 inch) Ultra HD (4K) LED Smart TV on 14 th November 2018 and my purchase and OD[protected] . This product is under warranty and we had purchased additional 2 yrs warranty. the product delivered does not have Ultra hd 4k resolution as mention on the product. Then also we had accepted the product. On 2nd september when we power on the tv the display was not working. 26 calls made on that day to the customer care unit but none of the calls were answered. Simultaneously we dropped the mail on 2nd september [protected]@ thomson.in. On next day we made a call to the thomson tv unit customer care after calling 38 times one of my call was attended on call we have shared all the details about the issue.

Thomson Customer care demanded for mail . I had explained them regarding the mail which we have dropped on 2nd september. thomson tv customer care straight away denied that they have not received any mail from our end with out looking into the mail box after half and hour luckily with lots of explanation thomson customer care unit traced the mail. on the next moment they demanded the purchase bill, without that they will not be able to lock the complaint and they will not provide any complaint ID to assist the customer, with in few minutes I have attached the purchased copy of the bill on mail. No complain ID was forwarded. next day again on mail i have given them reminder about the complaint . 4th september aging i made a call to the thomson tv customer care unit whole day I had made 56 call but not one of the person received the call. Still I am waiting for complaint ID for my UHD/4k tv. Hoping that Thomson will help me solve the TV Problem.