Thomson Tv — Faulty TV Remote Not Replaced

Hi,

I mailed to Thomson customer care with a remote pic and my TV model (55 OATHPRO 0101) and paid the amount for the replacement unit as they asked, but even after paying the amount and follow up for that for more than three months, they sent an older model of the remote which is not working with my model of tv 55 OATHPRO 0101.
Now they are totally silent, here is the list of email Ids I am trying

Spares Dispatch
cc: Branch Support,
[protected]@tcl.com,
Customer Care

Please let me know how should I go to get the remote I need as it is clear case of cheating.