Thomson TV Complaints & Reviews

Very bad Experience for Thomson 42inch QLED which had gone to update mode and on reboot Showing Blank screen from 1-Dec-24. Tried calling their Customer Service on number provided-[protected] but they didn't pick the call for 2 days and on 3-Dec-24 when they picked they are asking to log a Call by Email on [protected]@thomsontv.in. I have even done this. On 4-Dec-24 I recieved a response that mail recieved would share complaint number...

Warranty is completed April 2023. Issue started 3 times. May I help u. Pls resolve the issue. I will give the money...

I bought a 50 inch 4k tv. I'm facing problems with the TV remote.I tried to call customer care but it did not connect. your service is not upto mark.
customer facing issue with your products.and your service team not response.very-very bad customer service from thomson.i don't know what is the issue.you gays harassment to the customer.they send me mail to send defective remote to our office .why customer send remote at you office address.This...

I purchased R9 series32TM3290 on 4.03.2022. Whenever tv switched on video didnot displayed and I kindly request you to rectify the above said error. I affixed herewith tv video, invoice copy. Rectify soon. Thanking you M. Ganeshkumar 3/599m, Rajalakshmi nagar, Nellinagar, Pidamaneri, Dharmapuri -636701 Landmark- Near phone tower Backside of railway station Contact number - [protected].I am expecting valuable and responsible reply from your...

Hello
I have a 50 inch LED TV. The model number is 50 OATHPRO 1212. Black vertical lines are coming on the display.
Then I file a complaint via mail. It has been more than 50 days since my complaint was filed but so far my complaint has not been resolved.

MY complaint no is. PBU5040122T14246

Regards
Shubham Verma...

TV Details - 43" UHD Smart TV.
Issue Details - This TV is having issue with several applications.

YouTube issue - The official YouTube apps are not working and asking for update. However there are not updates for these apps on play store. They have provided an youtube upgrade from ApToide and after installing the the updated YouTube is also not working. It looks like a dummy YouTube page, as all the options are on this...

I bought this tv on sep 2018, from that time on no software updates and applications were not supporting especially netflix and youtube have new updates but it is not supported by the tv, now both the applications are not useful. Why you guys are irresponsible regarding the product, completed thinking of selling the tv because of the poor after support....

Hello sir i am calling from guntur andhra pradesh i have purchased thomson 40 inches led smart tv it has occurred no display i complaint last month on 5th august complaint id is 9922131 still one month is over problem is not solved i call toll free number lot of times there is no response local gay is comiing and confirm it is a no display he came before 15 days back, no intimation what is the exactly position position of my complaint and...

We had bought smart tv from thomson through flipkart on 15-5-18 inv no. Faa3p[protected], we purchased onwards one small white dot has come on the display areas, now it will add 2 dots on the display areas, i repeatedly give mails to thomson and flipkart to replace the tv, but they reply on mail it will pending for approval for replacement for the last three months they give mail this content only, but now 1 weeks mails they said it will...

On 29th March I contact with Thomson For my 32 Inch TV repairing. They gave me reply on 31st March.I mailed Them several time but they did not give me any feedback. after that They told me to pay 350 rupees for 2nd service request. But it almost one month passed but no one come to visit my home for servicing. A customer representative named Srimon Karmakar Mobile number[protected] called me on 14th April and said that he will come that day but he did not come. after one week On monday 21st April I called him and said if you not came today i will lodge a complaint against you and threatened me that he cancelled my Service registration request. and one of his employee called me and said that they cancelled my request.I am so much dissapointed with Thomson brand. they don't have any customer care service number to call. Their number never connected through phone.

We have purchased Thomson TV and it barely worked for 2 months, after that it got horizontal strips on the display and within few 2 days whole panel got the lines and we raised a complaint, but no response from the team. It's been almost 30 days we are trying to reach the team and no one is responding and the issue is not resolved. Despite sending many mails, we are getting a constant reply that we are looking into the issue. I don't know how many days will it take to resolve. Product working for only 2 months is so much disappointment to the consumer.

Complaint number - TG12250924T142406

I can't believe the utter disappointment and frustration I've had with my Thomson QLED TV. This piece of junk barely lasted a year before turning into a worthless pile of electronic waste. I mean, seriously, is this the best Thomson can do?

Within the first few months, I started noticing display issues that were like a slow death for my TV. Colors were distorted, and the image quality resembled a pixelated nightmare. I thought, "No big deal, it's under warranty." Little did I know that this TV would be nothing but a headache.

I contacted customer support, and the so-called "repair" process was an absolute joke. Technicians came and went, tinkering with the TV like clueless amateurs. After weeks of back-and-forth, they finally threw in the towel, admitting defeat. Congratulations, Thomson, for selling a product that's apparently too complicated for your own technicians to fix!

And let's talk about the warranty period – it's almost like a cruel joke. The TV miraculously held on until the last day of the warranty, and then, like clockwork, it decided to kick the bucket. Coincidence? I highly doubt it. It's like they designed these TVs to self-destruct right after the warranty expires.

Thomson, you should be ashamed of putting out such subpar products and hiding behind a flimsy warranty. It's a slap in the face to consumers who trusted your brand. I've never felt more cheated in my life.

In conclusion, save yourself the headache and stay far away from Thomson QLED TVs. It's a colossal waste of money, and you'll end up with nothing but regret. Thompson, you should be ashamed of putting out such a subpar product and hiding behind a flimsy warranty. It's a slap in the face to consumers who trusted your brand. I've never felt more cheated in my life. Shame on you, Thomson. Shame on you.

Balaji Ramkishan Potdar Tv32inch to my Tv Wifi problem

My tv not work 45 days complaint register but no response customer car calling but not pick up call my tv under warranty 45 day high time but no solve my problem complaint no-MHU5180823T76949

I have purchased a Thomson 9R PRO 108 cm (43 inch) Ultra HD (4K) LED Smart Android TV (43PATH4545BL) and the Invoice Number #FANM[protected].
Issue: After switching on the TV, the remote’s power button does not work and sometimes in the middle of watching TV, if the user try to operates the TV with the help of remote and it’s will not work. Tried to changing with the Batteries and it’s of no use.

Hi
I am THIRUMURTHY from Thousand lights chennai Regarding I purchased the TV Thomson at Flipkart at[protected] model Thomson 9A Series 106 cm
(42 inch) Full HD LED Smart
Android TV
1. [IMEI/Serial No:
TH42PATH[protected]
TV have some problem on wifi connecting issue when we will purchase so arrange Replacement for warranty coverage ASAP
Regards
THIRUMURTHY
[protected]
[protected]

My thamson tv is not working properly. It will run continue 2 to 3 hours the display not working properly.

Hi Concern,

Please be informed that I purchased Thomson TV on[protected] so suddenly the display of TV is becoming hazy & multiple horizontal lines are emerging as well. This is utterly disappointing to get this kind of issue from such a reputed brand just within 1 year.

Look into the matter & fix the issue ASAP as already I mailed so many times but no response received yet. Moreover I had a conversation with a customer executive regarding the same.

Note: They said panel needs to be changed but not available but now no one is responding nor even technician is bothered to pick up my calls & himself saying why u buy tv from Thomson tv. There is internal conflict within company and customers are suffering from this.

I had purchased a Thomson tv and now found horizontal strips in display

Dear Sir,

I would like to inform you that I have purchase a TV, but sound not working from 25th. November-2022, TV details as per below:-

Item:- Thomson Smart HD LED TV
Model:- 32Alpha007BL
EAN CODE:[protected]

I have purchase above from local vendor:-

Mr. Golu Yadav Krishanand, 499, Village- Bharwaliya, Post-Sarela, Dist. Ghazipur,
Uttar Pradesh.

Above TV installed in my home on dated[protected] at Village-Sarhula, Postal PIN Code is 232326.

The complain registered on dated 30-11-22 vide Complaint Id no is- 40V8D61, But till date problem is not resolve. Your after sale service is very poor. How are your product survive in market .

All the above related documents attached in this mail.
Please resolve the issue as soon as possible

Thanks & Regards
Dewanand Ray
S/o Shri Lakh Ram Ray
Village & Post- Sarhula
Dist.:- Ghazipur, Uttar Pradesh-232326
Mobile No. [protected] / [protected]

I ordered Thomson TV on 31/10/21, it got delivered at my address on 3/11/21 and installation was completed on 5/11/21.

Today i found some scratches on my Thomson TV.

My TV is in warranty period. Please send your TV technician at the earliest.

Kindly help me on this matter.
I have attached Invoice for your reference.
My invoice number is EAAAAB[protected].
Order Id is OD[protected].

Chasing for a resolution since two weeks but no one from customer care team or branch support seems interested to have a look in this matter.

Tired of chasing again and again for updates.

Registered complaint no is MH12191022T40258

Below is the contact details I tried to reach for a solution to my problem so far -

Thomson Toll free number : [protected]
Technician provide by the care team : Sunil - [protected]
Branch support : [protected]@sppl.ind.in

Technician denied visit saying he didn't receive any complain request for our case and thus cannot visit.

I had informed this to the customer care team (Akash) but he refused to help in this matter and asked me to resend the email again to file a fresh complaint

Highly dissatisfied experience with Thomson.

If is there someone can look into this concern and help us get a repair/replacement of the tv would be much appreciated.

Thanks in advance

Chasing for a resolution since two weeks but no one from customer care team or branch support seems interested to have a look in this matter.

Tired of chasing again and again for updates.

Registered complaint no is MH12191022T40258

I bought a 32 inch tv. I'm facing problems with the TV remote.I tried to call customer care but it did not connect. your service is not upto mark.
customer facing issue with your products, and your service team not response. very-very bad customer service from thomson. I don't know what is the issue. You gays harassment to the customer. They send me mail to send defective remote to our office. I've mailed to two times but still not reply on mail also. why customer send remote at you office address.

Name : Mahender Jangra
Mob : +91-[protected]
E-Mail : mahender.[protected]@gmail.com

Dear Team,
i have purchased my thomson TV on dated 24 Aug-2022 and after sometimes in my screen not working and black lining is coming shoving some cracks automatically and i called to customer care on dated 03/OCT/2022 and they told we give you the complaint no within 24 to 72hr however still i have not received any call or mail reply from THOMSON TV Service center and do not generate my complaint number so please take action against thomson TV my TV is under warranty period.
my details are given below.
NAME: Viishnu Verma
Address 671A Shiv City Indore MP 452012
Mob No. [protected]/[protected]
Invoice No. Order ID: OD[protected]
mail ID: vws.[protected]@gmail.com

TIVI WIFI NIT WORKING AND nobody taking action

Dear sir/ma'm,
I have bought a thomson 9A series 80 cm (32inch) HD ready led smart android TV on dated 25/11/2021.Now suddenly some lining came on the TV screen and display showing black. Tv is on warranty period so I have registered a complain no.[protected] On customer care dated 13/09/2022 and they revert me my problem will be solved 48-72hour but now 72hour gone still they not provide me any solution. I have lot's of time talking about this matter to customer care but they didn't provide me service.
Kindly help me as earliest.
Regards
Gautam nasker
[protected]

I have sent them email it's been one month I am not getting any response from them

My complaint number against Thomson Tv is MH12050822T33039 since it has been 1 week but no response from customer care and no engineer visited to resolve problem it seems that they dont bother customer whose Television is in warranty Please look in this matter.

Display not working, please resolve asap. Mob no. [protected]