Thomson Tv Complaints & Reviews

I had purchased a Thomson tv and now found horizontal strips in display

Dear Sir,

I would like to inform you that I have purchase a TV, but sound not working from 25th. November-2022, TV details as per below:-

Item:- Thomson Smart HD LED TV
Model:- 32Alpha007BL
EAN CODE:[protected]

I have purchase above from local vendor:-

Mr. Golu Yadav Krishanand, 499, Village- Bharwaliya, Post-Sarela, Dist. Ghazipur,
Uttar Pradesh.

Above TV installed in my home on dated[protected] at Village-Sarhula, Postal PIN Code is 232326.

The complain registered on dated 30-11-22 vide Complaint Id no is- 40V8D61, But till date problem is not resolve. Your after sale service is very poor. How are your product survive in market .

All the above related documents attached in this mail.
Please resolve the issue as soon as possible

Thanks & Regards
Dewanand Ray
S/o Shri Lakh Ram Ray
Village & Post- Sarhula
Dist.:- Ghazipur, Uttar Pradesh-232326
Mobile No. [protected] / [protected]

I ordered Thomson TV on 31/10/21, it got delivered at my address on 3/11/21 and installation was completed on 5/11/21.

Today i found some scratches on my Thomson TV.

My TV is in warranty period. Please send your TV technician at the earliest.

Kindly help me on this matter.
I have attached Invoice for your reference.
My invoice number is EAAAAB[protected].
Order Id is OD[protected].

Chasing for a resolution since two weeks but no one from customer care team or branch support seems interested to have a look in this matter.

Tired of chasing again and again for updates.

Registered complaint no is MH12191022T40258

Below is the contact details I tried to reach for a solution to my problem so far -

Thomson Toll free number : [protected]
Technician provide by the care team : Sunil - [protected]
Branch support : [protected]@sppl.ind.in

Technician denied visit saying he didn't receive any complain request for our case and thus cannot visit.

I had informed this to the customer care team (Akash) but he refused to help in this matter and asked me to resend the email again to file a fresh complaint

Highly dissatisfied experience with Thomson.

If is there someone can look into this concern and help us get a repair/replacement of the tv would be much appreciated.

Thanks in advance

Chasing for a resolution since two weeks but no one from customer care team or branch support seems interested to have a look in this matter.

Tired of chasing again and again for updates.

Registered complaint no is MH12191022T40258

I bought a 32 inch tv. I'm facing problems with the TV remote.I tried to call customer care but it did not connect. your service is not upto mark.
customer facing issue with your products, and your service team not response. very-very bad customer service from thomson. I don't know what is the issue. You gays harassment to the customer. They send me mail to send defective remote to our office. I've mailed to two times but still not reply on mail also. why customer send remote at you office address.

Name : Mahender Jangra
Mob : +91-[protected]
E-Mail : mahender.[protected]@gmail.com

Dear Team,
i have purchased my thomson TV on dated 24 Aug-2022 and after sometimes in my screen not working and black lining is coming shoving some cracks automatically and i called to customer care on dated 03/OCT/2022 and they told we give you the complaint no within 24 to 72hr however still i have not received any call or mail reply from THOMSON TV Service center and do not generate my complaint number so please take action against thomson TV my TV is under warranty period.
my details are given below.
NAME: Viishnu Verma
Address 671A Shiv City Indore MP 452012
Mob No. [protected]/[protected]
Invoice No. Order ID: OD[protected]
mail ID: vws.[protected]@gmail.com

I bought a 50 inch 4k tv. I'm facing problems with the TV remote.I tried to call customer care but it did not connect. your service is not upto mark.
customer facing issue with your products.and your service team not response.very-very bad customer service from thomson.i don't know what is the issue.you gays harassment to the customer.they send me mail to send defective remote to our office .why customer send remote at you office address.This is not my job.you send engineer or replace my tv remote.very bad service from thomson.
Invoice Number # FAC5DK[protected]
Invoice Date:[protected]

kindly improve the service..

TIVI WIFI NIT WORKING AND nobody taking action

Dear sir/ma'm,
I have bought a thomson 9A series 80 cm (32inch) HD ready led smart android TV on dated 25/11/2021.Now suddenly some lining came on the TV screen and display showing black. Tv is on warranty period so I have registered a complain no.[protected] On customer care dated 13/09/2022 and they revert me my problem will be solved 48-72hour but now 72hour gone still they not provide me any solution. I have lot's of time talking about this matter to customer care but they didn't provide me service.
Kindly help me as earliest.
Regards
Gautam nasker
[protected]