Thomson Tv — Washing Machine issue- Rude behavior and not providing solutions

I had purchased Thomson 6.5 kg 5 Star Rating Semi Automatic Top Load White, Grey on[protected]. I am facing an issue with the washing section and machine's Knob has been broken. I filled complaint on[protected] but till now they have not connected me. I sent many email to them but didn't get response. Also i called many time to their customer care, they are very rude and not providing any solution. Kindly look into this matter and solve the problem asap.