Thyrocare — Medical test reports VL689315

I had taken a package for a home collection test on 15th Nov 2023 for AAROGYAM 1.7 WITH UTSH. I received an email from you that test reports can be downloaded using a link. I tried retrieving the reports on 16th Feb as I am in need of it for tests related to a medical condition. I am not able to access the reposts anywhere and your customer care team told me that your database does not store any reports for more than 3 months .

Any complicated surgery will allow reports that are valid for 6 months and I am seriously surprised that Thyrocare cannot store customers records for at least the minimum timeline. The tests are worth at least 5000 INR in my case and it is really disappointing that I cannot retrieve the data just 3 months later.
None of your emails or invoices mention this clause so that a customer can be aware and download it in advance.
Your customer service team asked me to provide the vial barcodes however this is not shared with me over email or sms.