Thyrocare Complaints & Reviews

Have redeemed 3 coupons with SBI RuPay card for aarogyam package. When trying to book appointment, they are saying zip code is not serviceable. That's fine
1. I asked them where is nearest zip code where it is serviceable? No answer, they are saying they don't know?
I have to tell zip code. I gave 3 to 4 zip code, not serviceable.
I am again asking them what is the nearest zip code where it is serviceable? No answer,...

The blood reports given to me were wrong, It showed me hepatitis b surface antigen positive. I had sleepless nights when discussed with Doctor, they suggested me for blood check from another lab. It came out negative....

I have thyro care for arogyam 1.3 package booking
I given morning 7 am appointment for sample collection excutive came 10.20 am for sample collection on that time booking I'd also not generate booking I'd generated on 1.30pm from 2 days onwards i was approached customer care people for booking I'd sample collection no proper response
Even my reports also not fair iam feeling during heavy waiting with fasting my reports came...

Hi,
I was taking an insurance and the prerequisite was to get the medical test done. The insurance company booked the lab tests for me from their vendor namely THYROCARE. I got my lab test done from Thyrocare. In the tests, thyroid profile (TSH) was also done. When I received the reports at night, I was shocked to see that as per Thyrocare lab test I have thyroid (image of lap report attached) TSH was shown as 7.16! . I was under...

I have booked a test from Thyrocare but they have not provided an invoice copy to me for test reports, only the amount collected is shown in the customer details sections.

I have been contacting their customer care through mobile, online chat, and Whatsapp since 27th August 20221. I did multiple follow up by spending a lot of time. But no one helped me to provide the invoice. They purposefully avoid providing invoices and making...

I anjay kumar age-51 kidney transplant patient and Babita devi age-49 kidney doner patient. I am oldest customer of thyrocare. On 29th July I have given my blood sample but I have not receive report yet .From 31st July am trying to contact thyrocare for my delay of report but I am not satisfied by their call. I had my doctor appointment but because of delay in report, my doctor appointment get canceled. Who so ever is responsible should be...

Please avoid Thyrocare at all costs. We had a nightmarish experience while doing tests with Thyrocare. I had booked a full body checkup - arogyam plus a few other tests for my wife. Here is my experience-

The technician assigned was not reachable over phone. The phone number given did not even exist - so we were not able to reach out in advance.

When the technician (Kundan Pandey) came for blood collection, he...

On dt2.7.2021 I booking for 3.7.2021 time 7.30 AM for sample collection for covid antibody test then his staff collect at 7.30 AM collect then company send me that through nest 24 48 hour yr test report will send in yr mail id but till date 6.7.2021 time 9.20 AM not recive any mail from his side. Already two times call customer care & also in what's up massage but not satsfatory answer given by him.this company mentally harassed me in covid...

Dear Sir,
I had a thyrocare code AAA98 and which was deactivated without prior information and for which I was scolded from the patients as couldn't deliver them report in time. I had informed about it but was answered about 3 hours. The problem arises due to blockage of code without any prior information. Now pinofficer telling they will not refund the money which was in my account, told I can not do anything to thyrocare. Sir, just...

Hi, we booked 4 argoya-x blood tests and a few add on tests. The lab mixed up samples. And sent me different readings of the same test in two copies of the same reports. The difference was too huge. The files had been manually hacked. They had earlier made mistakes in patient age and name also but later when I saw the readings itself hand modified in two reports I understood they had goofed up our samples. They created Chaos as some readings...

I have paid online Rs. 2200 for 2 persons teat against Arogyam 1.2 online
Sample also got collected now you ### people are again asking for money.

Is this kind of fraud or cheating you guys do.
If my issue is not resolved in 12 hours i will go ahead and complain to CONSUMER FORUM...

Dear sir/madam,

I have recently got a package for checkup from your lab for myself and my wife on 26th august.

I was told about the package of rs.1500/- to which i agreed and on the next day our samples were taken as promised by lab. On asking for the receipt i was told that it will come along with the reports on the same day after 6 pm online.in spite several reminder the report did not come and came only...

On 5th october 2018 and 28th june 2019 i went through thyrocare atg and ama test. Both reports are using different reference which is wrong. If you see below reference range they are simply playing with people life with sending wrong report data. The report results are as below :

Atg value is 0.1 in june'19 report and reference range is negative : < 4 and positive : > 4
Atg value is 9
Ama value is 44 in oct'18...

I have done ferritin testing from thyrocare as i was deficient in iron. My report showed ferritin value of 103.5.. To my surprise it was normal and also positive... But still felt very weak... And then checked from another lab... Got seriously shocking results... Value was 22... How can there be a difference of around 80 points... Thyrocare results are very fake and govt should ban this company as they are playing with the patients health...

Blood collection technician for my order number 9be3a0 told me[protected] that the bills for the payment i made will be provided to me later along with hard copy of my reports.

Even after constant request on the whatsapp [protected] they haven't provided me the bills for my payment yet (It's been a month now).

I told them that i need hard copy of my original bill as they have to be submitted to the mediclaim...

I got my fever profile done from thyrocare on 8th august and i got my reports on 9 the august.
And my laptospira was positive as per the report. Based on the report, it was concluded that i have lapto and was moved to the hospital in the night at 4 am.
I was hospitalized for 5 days there. The very next day after my hospitalizion, dr suspected that i couldn't be having lapto and he got my same test done again and it was negative....

I am here to report you/escalate matter.

1) hard copy not delivered : on 26th may got arogyan 4 tests done for 2 people. Paid 4050 which included hard copy to be provided. Till date never received hard copy for barcode : i0183619, i0183687. This is situation even after too many follow-ups with customer care (Calling[protected] and watsapp thyrocare team. Where is our hard copy?

Impact: insurer asks for original...

I am from kashmir. Some days back i got blood sample of mrs. And daughter tested
From thyrocare through a nearby testing lab. After 3days reports received. I tried to get the
Autenticty of reports received from your site but failed to get anything. Could you please let me know whether you have collection center in srinagar kashmir and
Name the locations....

From: santosh chavan
Sent: thursday, october 19, 2017 6:06 pm
To: '[protected]@thyrocare.com'; '[protected]@thyrocare.com'
Cc: 'santosh. [protected]@yahoo.com'
Subject: refund test charges

Dear team,
I had done the blood check of three person of my family (Anita chavan order no-tt[protected], aditi chavan order no-tt[protected] & [censored]al jamge order no - tt[protected] but the report which i get...

I had taken a package for a home collection test on 15th Nov 2023 for AAROGYAM 1.7 WITH UTSH. I received an email from you that test reports can be downloaded using a link. I tried retrieving the reports on 16th Feb as I am in need of it for tests related to a medical condition. I am not able to access the reposts anywhere and your customer care team told me that your database does not store any reports for more than 3 months .

Any complicated surgery will allow reports that are valid for 6 months and I am seriously surprised that Thyrocare cannot store customers records for at least the minimum timeline. The tests are worth at least 5000 INR in my case and it is really disappointing that I cannot retrieve the data just 3 months later.
None of your emails or invoices mention this clause so that a customer can be aware and download it in advance.
Your customer service team asked me to provide the vial barcodes however this is not shared with me over email or sms.