[Resolved]  Thyrocare — No service, No Refund, Customer service silent

On March 31, 2021, I had made an advance payment by bank transfer for medical tests (VLC479D5). Thyrocare could not arrange a sample collection on time (claimed no technician, no supplies available) and after trying for two days, I requested a cancellation of the order with a full refund.

Customer service responded on April 1 and promised refund within 2-3 days. No refund has been made so far (April 15), and Thyrocare
customer support is not even responding to my requests for updates. Please note that no honest and ethical company
will take an advance payment, not provide the service and refuse to respond when a refund is requested.

Thyrocare, please provide a refund at the earliest. Taking someone else's money without providing service is called fraud.
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2021
Complaint marked as Resolved 
Thyrocare customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2021
Thyrocare Customer Care's response
Dear Sir, We apologize for the inconvenience caused to you. We have addressed your complaint through email on 17th Apr'21. Requesting you to kindly check your mail and revert if you have any further queries. -Team Thyrocare
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Thyrocare
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    50%
    Complaints
    215
    Pending
    0
    Resolved
    105
    Thyrocare Phone
    +91 22 3090 0000
    +91 22 4125 2525
    Thyrocare Address
    D-37/1, MIDC, Turbhe, Mumbai, Maharashtra, India - 400703
    View all Thyrocare contact information