Thyrocare — reports unavailable

I availed home collection facility from thyrocare on 15th sept, 2017 and they assured to email the report by 16th sept 2017 morning. It's been the whole day they have just sent one report that too with wrong name. I doubt if that's my report even. Also the collection guy which came was using single kit for all the home collection customers when i told him to use fresh syringe he took out other one sealed as it appeared but now i doubt that too. He was using poor quality kit and just one kit for all and had no fresh kits with him. Bad service. It's disgusting to imagine one kit being used for all patients and that too was in such a bad condition. There is no credibility here. Customer care representative also make fool of consumers, giving false information and false hopes that report will come in next half hour.