Thyrocare — rude behavior n response from the thyrocare personnel

Iam dr prithivi requested thyrocare executive mr srinivasan naidu to book online arogaya m package 1.3 for myself on 7th may he gave me the order no asked me to cal the local sample collector .He did not give me the price of the package but I checked it online n there was an offer n on 24th april I got my husbands tests done for same package n I received a msg from thyrocare saying it's 1350Rs but this Tim e I did not receive any message n details next day morning after repeated calls sample collector came n taken the sample n charged 1450rs n no bill when Ic called mr naidu who booked appointment he speaks very rudely n says don't call me do whatever u want.is this the way u talk to ur customers n address their queries. Still my prproblem not solvef