Tikona In — misguiding customer with false plans and then charging them inappropriately

Hello tikona care,

In regards to your very bad customer service and pathetic internet connection, i had already informed to your customer care 2 months back on the call to disconnect my internet connection, however it was not done at all.

When i had taken this service it was only for 3 months and i had paid an advance payment of 3 months, that is rs1805/-, where in the tikona sales executive had told me that it will be only for 3 months and then the connection will be disconnected, however i have now been levied charges saying that it was a postpaid connection and now that you will have to pay bills.

I have not been using any of your services from around the month of june 2019 and still i have been sent bills to pay the amount, wherein i had cleared it specifically on your customer care call from your executive to disconnect the connection, though it may have not been recorded due to your pathetic customer service as always.

I am thus writing this email to you to go ahead and terminate, disconnect the internet connection and close my services completely as soon as possible from this moment with immediate effect as i have paid your rs 646.05/- which was pending on me even when i did not use any of your services as well as informed it earlier to disconnect it on your call though it comes as a fault from tikona for not recording and following the same.

As this final amount is paid now there will be no further payments that will be made as the request for closure, termination has been informed now via email and on call with customer care.