Tirumala Tirupati Balaji Travels — fraud, unprofessional, unreliable

Address:	14/16, Ambedkar Street, Nehru Nagar, Pattabiram, Avadi, Chennai - 600072, 600072
Website:	www.tirupatibalajidarshanbooking.co.in

I had booked a package deal of tirupati balaji darshan for 7 people and booked an innova on 1st december 2018. The total amount agreed was 10, 750 as mentioned on the website as well. This was discussed over the phone. Later i made the payment to the bank account details shared by them as an advance amount of rs 5, 125 through online payment on 01-dec-2018.
They confirmed the booking and sent an email confirmation.
The booking was made for 2nd dec 2018, but they failed to provide the taxi and the service which was booked for 5 am pickup in the morning. We all were waiting for the taxi and they didn't even bother to inform. Later at 7 am they picked the phone and rudely said that taxi is not available and forced us to take the package on some other day.
I requested for the refund and exchanged over 20 emails since then. They are not responding to the emails, nor to the phone calls.
The booking number is only responding and the lady just passes the message and ask to contact another number which never gets responded.
It is been over 9 months i am chasing for the refund and i am not getting any response from them. Finally, i have logged a complaint in consumer portal.