Tirumala Tirupati Devasthanams — Selling my allocated room to others quoting we haven't reported at the allocated guest house with in 2 hours from we scan at CRO

Address:	TTD EO, Tirumala
Website:	www.tirupatibalaji.ap.gov.in

We have booked 2 rooms via online @ TTD website. Check in @[protected]. We have reported @ CRO office as per the instructions provided by TTD on booking form. Some volunteers have scanned my accommodation voucher and said that we will get SMS in next 10 min if not they asked to come back. We went back in 15 min as we didn't received SMS. then they scanned again and asked to take photograph of Guesthouse allotted to us. But they didn't informed that we need to report at the guest house with in 2 hours. We went ahead for lunch and then to hair tonsure to my Niece. We reported at the guest house @ 3:30 PM. They told that my reservation is expired and no room will be allocated to me at any cost. We went back to CRO office to check on this, behaviour of TTD employees is rude and they are in a position to hear our version also. They literally sold my room to some others. I have my right to use room till next day morning. I believe TTD has no right to sell my room to others as I have reported @ CRO office as per the timelines specified in my booking form. We faced lot of pain and agony in finding room. We finally changed our clothes in some dormitory ( for women) and on the roads ( for men) and went to darshan and headed to Tirupati late in the midnight. We request to file case against TTD on their idiotic rule and help us with compensation along with room charges as I haven't used .