Tkameez — no delivery

I ordered two full sleeves t-shirts on 25th January last month but they have not delivered yet and there is no revert back of my complaint. I have been waiting for my product for more than 10 days. Is this kind of services you are providing to your costomers. I have paid the money in advance. Do I look like an ### to you. Delivered my product as soon as possible otherwise give me my money back that's it... disgusting...