TNSC Bank - Chennai — royapuram branch contact person lady insultive talk

my name is mrs.vasuki.my younger sister name is muthusabitha.she has account in tnsc bank of royapuram branch for past 15 years sbac no:[protected].she is a cancer patient in 4th stage.she has received a check on amount rs.31, 000/-. her husband had died on last year on november.so she is now staying at my home in porur with my family. she cannot be stay in home aloneand i cannot leave her in home and go to the branch office.so i phoned up to royapuram bank contact person lady. i asked her "whether i can put her check on near by tnsc branch".but the lady used harsh words, spoken angrily saying come straightly to the office.i told my situation but she told me to bring my sister by auto who is an cancer patient. i have been insulted by her. so, i request you kindly to take necessay steps.thank you