Torrent Power — 40 hours and still no electricity

Address:

Agra

There was a short circuit in our mnc box 3 days ago and there were more than 40 houses who lost their electricity because of that after 20 hours the team came and fixed it somehow but now there is some fault in my connection and now its been more than 10 hours i have been continuously calling torrent power and they are acting very rude now there is no water at my house my father was tested positive last week what do i do how do i get help i am very helpless right now please help