Torrent Power — connection is not done even after promise from customer service

Address:

Durgesh park thane, 421302

My service no. [protected] after online payment the connection is not done even after calling to customer service centre they don't even fixed the connection as promised by 3 to 6 pm. Today is saturday and we have to live without electricity for two days this is unbearable you are staff is not taking any responsibility.
Also customer service is not supportive, can you realize without electricity for 03 days n in this days very terrific but no positive respond.
Please look into this n take na against the same.