Torrent Power — Electricity issue

Torrent Power — Electricity issue

M Mohan00713 from Mumbai, Maharashtra May 12, 2022 May 27, 2022 This thread was updated on May 27, 2022

Dear Sir, We are facing the big issue about electricity gone more than 5 times in this month from torrent power and it’s resolved then very next day again same things happened. We spoke to customer care and also put an email regarding this issue to torrent power but they are not serious about this matter to resolve this issue on top priority. We are being harassed by torrent power during this summer while sleeping. Please take necessary action against torrent power for this dispute as they are taking huge services taxes from us. Thanks & Regards, Services No: 569399 Mo: [protected] +1 photos Was this information helpful? No (0) Yes (1)
Torrent Power customer support has been notified about the posted complaint. Verified Support May 27, 2022 Torrent Power Customer Care's response Dear Customer, Thank you for sharing your concern on consumercomplains.in. We sincerely apologize for the inconvenience caused to you. We would like to inform that during the period mentioned, the power supply was interrupted due to an unforeseen technical fault, triggered by excessive power consumption due the severe heatwave our city has been experiencing since the last few weeks. Our teams had already carried out necessary work and restored your power supply. You can also reach out to us at our 24 X 7 Customer Care Number 22551912 / 66551912 for any kind of assistance. Assuring you of our best attention and services always. Thank you for connecting with us! Best Regards, Customer Service Team
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Comments

Mohan00713

from Mumbai, Maharashtra

May 27, 2022

Dear Team,

Electricity was gone of three & four house only into our society which are connected with one fuse as per best of my knowledge, rest of all other houses electricity still on and didn’t went off yet.

How could you justified it with too much hit was in the city during this period, and for your kind information your 24x7 contact number was dead at 1:30am when I was put this complaint against you, I was tried since 15-20 mins continuously but it was sound beep……beep……

You can not justify this issue cause with your scripted notes.

Regards,

Service no : 569399