Torrent Power — Executive not make 3 phase connection

We had convert 3 phase from 2 phase connection
before many years ago
but company person only fit meter and don't convert 3 phase
now they all said your do is near from other wall
if they want to do they will moove dp 1/2 half foot other side
but they don't do that so please resolve our prob other wise refund our money for all procedure
my service no -435527-isanpur area