Torrent Power — High bill though we are not residing in that house

Address:

502/Imran mazil, Narayan nagar, near GR Patil college, Mumbra Thane- 400612

Hi Team,
Continuously I am following up with you through email and phone but there is no response.I have raised multiple tickets with you still no progress, as per trailing mail I have requested for the escalation matrix and that also you didn't share with me.
As I informed earlier We have not been residing in the house since the last couple of years. Still We are getting heavy electricity bills, not sure what is the reason and this is how Torrent company is sucking money from the customer., that's really bad of you. !
Kindly request you to correct and refund my paid amount which I have paid just for the sake of the saving meter and fear of losing it as reconnection of meter and its formalities are so completed and time consuming.
I have already requested for temporary disconnection of the services and for high bills too, though I have requested it multiple times and raised tickets as well as connected through phone with customer help desk but I don't see any progress on it.Please refer below the old request, in case you don't correct it then all we need to do is consult a legal channel against torrent company.Shame on the company who sucks the money from customers where no electricity is utilized and with giving such high bills !!

Below old ticket reference numbers:
Temp disconnection:Nalini Jadhav /19537219
For high bill:19537258

Regards,
Munawwar Sheikh
India:+[protected]