Torrent Power — No action against my complaint.

Address:	SMK (shilphata,mumbra,kalwa)
Website:	www.torrentpower.com

I'm one of the consumer of torrent power, and I'm very disappointed today with the service of torrent power as there was power cut since yesterday and the concerned employee was not aware that the power cut was only instructed from 8-10pm and power cut was not resolved. we had to call them and inform them. This is not the way to work. today it was restored at 3:50pm after 18 hours. But still the electricity was not good it was very high voltage power and many of the appliances at our home was destroyed, so much of economic loss of each and every house. After complaining at 5:51 my complaint was registered but service of your customer care also lagged they first told me to wait till 7pm then till 9 then till 12 and now they're saying me to wait for next 4 hours again. I'm not the only consumer, there are 50 more consumers facing the same issue from sundarvan nagar. Now you must be knowing how much they're all dissatisfied from your service. We don't have electricity since yesterday. I hope you know what it is to live without electricity in current situation for more than 28 hours, also right now I have talked to one of your agent who said it will be restored by 4am and his working name is agent A. After all this at 1am on June 3 Om Prakash (your employee) visited and said that the cable is at fault and we will try to repair it as soon as possible by 3 hours or by 7 hours, and it's more than 8 hours now and there's still no reply now the lady agent K says that it will be restored by 12. Is this the way torrent power works by delaying work. I'll make sure I'll take it to higher authorities and let them know how your people work and how happy there consumers are.