Torrent Power — No electricity from 12: 35 night

I received msg from torrent power that light will be not there from 00 :35 am to 2:35 am I call them at 3 am they reply rudely it will be done at morning

I need to file a complaint against torrent were if light gone kindly keep a backup of manpower to resolve the issue asap more than 6 lakh people is there in diva try to understand and be professional it's you responsibility to look in matter and resolve it within an SLA

Regards,
Sam diva