Torrent Power — No power at home

Address:

6b/24 transport nagar agra 282002

Hi there, i have called and inform torrent executive that there is no power at my home.. and than rain start and they said let rain stop than we ll come .
but when we try to call them they put call on hold ..

my mom and dad aged and they hv health issue too...

humbly requesting to please fix this urgently.. and no raining here