Torrent Power — Not giving new connection

Address:

Agra

My name is Abhinay Kumar. I am writing this mail on behave of my mother Mrs. Shridevi Yadav. I have applied for the new connection at torrent power, Agra on 30.11.2020 (Service No.[protected]. At that time i was told, due to unavailability of network, the connection at my place is not possible. It will take 2-3 months for the availability of network. Today (28.03.2021) almost after 4 months i called customer care for the status of my application and still gets the same answer that network is not available. How is it possible?The houses within 25meter radius to my home are well equipped with torrent supply then what is the issue with my premises?
I kindly request the torrent power team to look into this matter on most priority and resolve the same at earliest.