Torrent Power — Regarding meter box damage[protected]

Address:

Sanjay Palace, Agra (UP)

I’ve raised a support request on 22nd Sep'2021 to change the outer cabinet of my meter as it got damaged due to construction & painting work carried out at my home. It was committed to me that issue will be taken care in max 10 working days, the timeline already passed by & I am daily following it up from customer care support which is now making me fool to which I am surprised as it’s not a Govt. entity but a private firm. Daily support agent says that why I didn’t received any call from the deptt. yet, how can I answer that? Then they say they have forwarded the issue don’t know to whom.

Seems like torrent religiously collects the bill on time & don’t care about any kind of pain of customer. Expecting a support through this channel else I need to raise my voice on public grievance & nodal forum.

Service No#[protected]
_____________________________________________________________________
Dear Mr. Sharma,

Greetings from Torrent Power !

Thank you for your email dated 06-Oct-2021 regarding damage meter box related concern for Torrent Power Service Number[protected].

We wish to inform you that we have forwarded your request to the concerned department for necessary resolution & we will certainly get back to you once we get a revert from the said department.

We appreciate your patience & cooperation during the interim period.

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Assuring you of our best attention and services always.

With Regards,

Shivani,

Torrent Power Ltd,

Agra

[protected]

[protected]Toll Free)