Torrent Power — worst service ever i have seen in my life

Address:	380007
Website:	torrentpower.com/index.php/site/indexs

Light went off at around 00:30 am (Night) on 28th may 2018 when it was recorded highest degree of temperature.

Called the customer care - registered a complain # [protected].

After logged in the complaint they are saying that they will fix it within 2 hrs. Approx.

I received first call from them at 03:51 am that they are there near by the house and fixing the issue and will get resolved in few minutes.

Never received call back from them but when i called to that person again.. The technicians were busy with fixing other issues somewhere else and already left my place.

I again called to customer care department, and they said that they cancelled my complain request due to some l1 issue or something like that, now i don't know anything what's going on...

In morning around 5 to 6 am i tried to catch someone and there was instruction that someone will come near by 10 and will fix the issues... I don't know why should i wait till 10 and if they are not capable of doing the stuff then torrent should recruit the employees who are eligible for that and can take a spot decision and fix the issues.

Very pathetic replies from customer care as that is not actually customer care but that's something who don't know what's going on.. And sitting their just to pickup the customer care phone numbers...

Don't know when these guys can improve themselves.. Which is very much required that these kind of essential services they can not make any such delays..