| Address: | Torrent Power Customer Care Centre - Building E, Mayur’s Nature Glory, Parsik Nagar, Kalwa, Thane - 400605 |
Dear Sir/Madam
I write concerning the above account.
The meter is currently showing a reading of [8319]. I do not accept that the meter is recording accurately.
The bill in question because the supply connection premises was locked since 27/03/2020 and the same day meter dp was switch off due to non use of electricity in the premises on account of lockdown and the reading was recorded 7109
As lockdown was release some unlock time on dated 08/06/2020 we have check the meter reading on dated 10/06/2020 it was showing 7110 that means only 1 unit was consumed, but the average bill around 3000 generated by the Torrent Power
But when we got the June Bill it shows 1210 unit consumed and the reading shows 8319 but the room was locked
Now in July bill meter showing same reading 8319, and room is also locked
I inspected the meter with video shooting with no appliances in the room and all main switch was turned off and noted that meter is not showing pulse consumption.
It is clear that either the meter is faulty or that there is some other problem.
Either way, the bill is not a true reflection o[censored]sed.
As and when we approached to your shill office your executive assure us to visit to see the meter condition but no has come
Sir the July month bill is around 19150/- out of which the Feb-March 2020 bill is Rs.2800 which is actual consumed by us
Due to non availably of any complaint option for Mumbra kalwa online portal your executive also assure us that it will function with two days but it was not working we have registered for call back option but no call come from your department
I have video shooting of the meter reading, cabin, and vacant room also and agreement copy which shows the room was locked, which I can submit as and when demanded by you
I now wish to request you to carry out a test on the meter at my home.
I look forward to hearing from you with a suitable date for the test to be carried out.
so that my wrong bill can waived off
Yours faithfully
Sd/-
ISRAR AHMED USAMA KHAN
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