Toshiba India — Complaint against Toshiba service center and the support team

Address:

Ernakulam, Kerala

Hi, I received a very bad service for my Toshiba laptop from the "authorized" center, in Kochi: Nortech Infonet (P) LTD. Kadavanthra, Kochi. I replaced my 14.0 LED display panel from the above service center on 21/10/2014(out of warranty) by giving Rs 5000. Service Report number:1600334. They provided 3 months warranty for the panel. But on the 7th month, the display panel started to show some grey grains, making it hard to view.When I went back to the service center, they wanted the system to be diagnosed and finally found out that it was a display problem.They wanted another Rs 5000 again for replacing the display panel and also a diagnose charge of Rs 800(Even I could say that it was a display problem!!). I seriously doubt the quality of the products used by the center. So i haven't replaced my panel.But had to give the diagnose charges.Also i had to replace the keyboard from the same service center, as per their suggestion, due to some unwanted signals going to the board.Service Report number:1600869. I doubt regarding the quality of that also.Now i have to entirely replace my laptop. When i contacted the Toshiba support team, and raised the concern, even they where not ready to respond even after sending 3-4 mails. Hope that some action will be taken. Regards, Navaneeth