Toshiba India — Complaint ID: 1i243076viscsi6193671 | Toshiba U 50 series (55inches) Smart TV | |
Actually we raised a complaint regarding the Toshiba U 50 series (55inches) LED Smart TV on 01st of September'21 with Complaint ID: 1i243076viscsi6193671 And on 02nd of September'21, one of your Service technicians had visited our house and confirmed there is a Power Board failure in the LED Smart TV and Power Supply Board supposed to be replaced with a new one. As the LED Smart TV falls within the Warranty period, hence the Service technician confirmed that it will replace the Power Supply Board by NEW one within a maximum of 10 days time. From that day onwards, we keep-on follow-up with the Toshiba Customer Service team on a daily basis and they simply used to tell us daily short stories that the board will be replaced at the earliest time as possible. But till date (28th September'21) you people haven't had a chance to replace and even NO appropriate action has taken place. I escalated the same issue to the next level as well, even escalation division person (Mr. Sharme) had confirmed that he would be providing the adequate information by today's end of business day with an appropriate resolution without FAIL. But, till now NO response from him as well till now. And second time, I escalated the same issue to the next level as well, even the escalation division person (Mrs. Shavi Mishra) had confirmed the PCB part is going to be replaced within a couple Days of time. But I think, again the same stories are getting continued without any resolution for this Issue. It is really a shame that Toshiba Services are really the worst and unable to take any action even after a month from the day the complaint has been raised. Kindly let me know, is it possible to replace the Power Supply Board part within a couple of days and else please replace it with a NEW LED Smart TV. Was this information helpful? | |
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