Toshiba India — Toshiba LED TV

Address:

Mumbai City, Maharashtra, 400042

I have Toshiba 32 inch LED TV which was under warranty and got inactive, so I launched complaint with Toshiba Customer service (complaint number: TIPLSRXG0047441 dated Oct 21, 2015) In first week itself I received a call from Local service center at Vikhroli (Aditya Electronics) stating that the TV cant be repaired and will be replaced with a new model 32L5400. But the model was out of stock and hence they asked me to wait for a week. Later on, during follow up they told me on Nov. 10, 2015 that the TV model was still not available and hence Toshiba has sanctioned a refund. But till the date I have not received the cheque. Mean time I confirmed with the service center ([protected]) when the cheque will be issued, but they asked me to contact Local service center since they do not have any data and all the procedure will be done through Local service center only. Same week the local service center was closed and all the numbers were inactive. Then somehow I got the number of the person who visited for TV repair (from the local Toshiba service center) and he told me that the service center has another branch in Goregaon. The new numbers given to me were ringing but nobody answered. Again contacting the Toshiba toll free number I got a new "MOBILE NUMBER" to contact service center at goregoan. They confirmed that the cheque will be issued on Nov. 27, 2015 and promised me that latest by Nov. 30, 2015 I will receive the cheque. On Nov 30, 2015 local service center asked me to wait for another weekend. I have all the calls recorded with me since day one, as an audio proof. Complaint is to be raised against Toshiba''s substandard service, the communication gap between service centers and lack of command over local service centers which causes customers to suffer ultimately.