Toshiba India — Toshiba TV service request number : SR4l0006590

Address:	New Delhi, Delhi, 110035
Website:	toshiba

Hello team,

I am sharing my experience with 3rd class company toshiba.
I registered a request on 9th april 2017 and as of now (18th june 2017) nothing is done by toshiba.
They should have shame on themself. I did many calls at the customer care and customer care tells me to call shyam (Manager) who never picks the calls. I have called him atleast 1000 times. It seems he is only handling the toshiba company in the world, he never calls back if you call him 10 times at the same time. Wow what a manager.
Luckily he picked my call on 15th april and he sent someone for checking, they found motherboard to be faulty and told us they will replace it with new one in next week and next week have not come yet. I have sent so many mails to helpdesk and they provide shyam's number and shyam never picks the call. One day on sunday i called shyam and he picked the call when i asked shyam why he didn't pick the call on working hours or on weekdays he starting screaming on me and started abusing. He said its my choice when to pick up the call. Please someone told him his number is providing by helpdesk and he should abuse to helpdesk not to me. Such kind of people are responsible for ending the manufacturing unit in india. It seems he is just 10th class passout who don't know how to talk to customer, such people even not able to be peon in corporates.
Team please look into this and raise a panalaty on toshiba for not taking care of the tat.
Regards,
Deepak gupta
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