I was making a payment of Rs. 15000 for a policy in SBI Life in their official sbi life website and TPSL payment gateway window opened up. I made the payment through UPI (Phonepe) and it was successful. I also got the message that Rs. 15000 has been debited from my bank account and in the receipt it was clearly mentioned in the description that the transaction has been made through TPSL payment gateway but it wasn't updated in my SBI Life policy. Was this information helpful? | 
We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in along with a suitable time to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST).
Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 19, e.g. 19xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.
Thanks & Regards,
SBI Life Insurance - Customer Care