Trackon Courier — medicine parcel

Address:

530012

My parcel was booked on 15 jul 19 for pin code 530005. At 0936 hrs On 18 July 19 parcel was received on Visakhapatnam hub of trackon courier. But they called me at 1145 hrs and told me that ur address is out of delivery location of trackon courier. I requested them to deliver the parcel on my office address with pin code 530012. But they didn't deliver the parcel to my office address also. After doing many times call they pick up the phone and told me that parcel will go to auto nagar branch and I have to collect personally from office.
My complaint is that first courier should not be booked by company for out of delivery location and secondary 530012 (mulagada area, Gajuwaka ) is the main city location of Visakhapatnam. How it is possible that it is also out of delivery location.