Trackon Courier — not delivered courier

Trackon courier service is worst.. my courier was send from Gaya, Bihar to Bhagalpur, Bihar( just 5 hrs on train ). After 2 days when i tracked online it shows arrived at bhagalpur but was not delivered to me. When called to customer care they told to wait till evening. The courier was not delivered..even next day.At evening called and customer care and told to register complain. I received message (SMS) just 3 hrs after registering complain that my courier is delivered.. I got panicked and called customer care again the representative talking to me had no idea even after providing complain number. I requested her to give the number of person who delivered my courier so I can personally ask where he gave my courier. The representative had no idea. I have yet not received any information about my courier.Worst courier service consignment no- [protected]