Trackon Courier — Returning products without contacting customer

I had been given an application for pancard.It was told that it will be delivered within 2 weeks.When I checked the status of application it says that it had been couriered with a tracking number. When I checked the site of the courier partner with the tracking number it says that the customer is out of station and it had been returned to Mumbai. They have not contacted me for its delivery. Without contacting me they had returned my pancard.
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Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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