Trackon Couriers — consignment no. 8628539

Address:	Bangalore, Karnataka, 560062
Website:	trackoncourier.com

Booked in Prime Track from Jodhpur for Bangluru pin 560062 on 03/07/2018 at Arjun Stationers Sardarpura who assured us about it will reach on 04/07/2018 and latest by 05/07/2018.
today is 06/07/2018 and consignment has not yet delivered, a call is made to consignee to collect consignment from courier office, as destination is out of service area.
why we will collect, isn't it responsibility of service provider to deliver it. If not covered in service area then why you booked it and why not told at the time of booking where complete address was provided.
we have given more than double of the normal charges for choosing PRIME Track.