Trackon Couriers — Consignment not sent by air despite of air booking and payment

Address:

D 807 saraswati vihar, delhi 110034

Dear Sir,
I had booked one consignment vide no.[protected] on[protected] from Sarswati Vihar agent to Bangaluru. As promised by the agent of assured delivery by[protected] through Air and charged accordingly. This contains Perishable Edible items which had been booked. Now as on date it has not reached to destination nor any status being shown on screen. He says it is going by road. This is clearly cheating by agent or company which has not affected monatry loss but has hurt the sentiments. Please help what best can be done in this case.
regards
S.K. Verma
[protected]