Trackon Couriers — Courier misplaced/lost

Address:Gandhi Camp Rohtak Haryana 124001

My AWB - [protected]
My Parcel is not delivered and in the track options, it shows parcel is delivered, After contact with Rohtak office, Haryana, they said parcel is lost by our delivery boy, you have to complain to the consignor office for the lost product, then may be, you will get your refund,
My Parcel has Some medicines Amount to Rs.700, they charged Rs.160 for the courier service
Please let me know ASAP what to do to get my refund
My contact no. is [protected]
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