[Resolved]  Trackon Couriers — courier not delivered but highly urgent

I have send the courier throught trackon on 12th november but still it is not delievered, dock no. = [protected]. When i contacted there respective branch they told me that courier can't be delivered due to no service area.and said they have sent it back to the sender . Even though I contacted to sender but he still didn't received it back ., they cant response me properly and cut my phone during conversation. It is really disgusting attitude from trackon workforce . They also told me that if courier is missing they are not responsbile for it. Plz do the needful and take strict action against them.