Trackon Couriers — courier not yet received

Address:	560049
Website:	www.trackoncourier.com

Parcel was dispatched from patna on 18th aug 2018 with id — [protected] and i can see from tracking number that it had reached bangalore on 20th still till date it is not yet delivered.
Whenever i contact customer care either they are busy or if i am able to reach then they will say today morning or tomorrow morning courier will get delivered.
Today when i went to trackon courier whitefield hub office they said they don't have parcel and in there internal website they can see parcel is with domlur office, after asking so many times finally they gave number of domulr office, spoke to lady and she told your parcel is out fo delivery and gave courier guy number, courier guy name is leo, i called leo and was told he does not have parcel as he only deliver parcel in specific area and my area does not come under him and he actually does not have my parcel, he called me back and said domlur people called them back and enquired whether he took parcel or not.

This is a clear negligence of parcel from trackon domlur and whitefield team, additionally external website shows some different information and there internal website shows different information.