Trackon Couriers — Courier (PAN card) undelivered

My PAN card reached the HUB on 25th Feb. I was contacted by a representative from the hub stating the courier cannot be delivered to the address as they do not have door step delivery. Courier address is my home address and the hub is 13 kms away from the address.
I lodged a complaint on their website on 28th Feb, until today there is no update/response on this.
I am calling every day since 1st march, to their customer care, every time they say will call back with a resolution, but no response/action taken.
I also dropped a mail to their customer care email if on 1st march, same result - no response.
Such a pathetic customer support. I had stated clearly that I am not available at the address and my aged parents cannot travel 26kms(to and fro) to collect the courier. I ham not sure what will happen to my PAN card