Trackon Couriers — courier undelivered (taken 9 days)

Address:

122003

Hello Team,

There was 1 courier dispatched from Jaipur on Dated 19th Sept'19 (Consignment No – [protected]) and its should reach by 21st Sept’19 as per urgency of Medicine of Sr. Citizine

Here are the Events-
They have mentioned Address not found on 21st Sept and Courier Guy even not called to confirm address if he is not able to find it

On next 2 days, dated 23rd Sept, its sent to Delhi Head office, I called on customer care no ([protected]) and again verified dispatching address and Contact no ([protected])

After 4 days(Dated 27th Sept), I got a call from Courier guy that please collect your courier but i was in office and no one was available to collect it, so I asked him to please come on next day (28th Sept) and same i requested to Gurgaon Trackon Courier team also.

Today on dated 28th Sept, I waited him and then called that courier guy but he told that it will be deliver on next Monday as its not given him to parcel
I called Delhi and Gurgaon office but no one is hearing my request and my courier which was medicine of Senior Citizen is not delivered today as well and same old remarks (Address not found/ require Contact No) is mentioned in Tracking iD and again sent back to Delhi HEad Office.

Its Really frustrating that no one is responding in correct way and there is no hierarchy to escalate to their Sr. person.

Please help me and take corrective action on them.