Trackon Couriers — damaged parcel. contents missing/ stolen.

It is in reference to the complaint lodged on 25.06.2019, at the trackon website regarding the cheat & fraud, my mother was targetted to, by the employees of trackon courier.
I had used your courier to deliver articles from mumbai to kolkata. Complaint for the same was registered on the official website.
Complaint no: * dated 25th june, 2019 @ 16:24 pm.

Prior to the formal written complaint, i made the call to trackon lokhandwala office, from where this parcel was booked.

Since my mother is a senior citizen, aged around 70 years & having low vision, i ensure to send her courier, often, in order to restrict her to visit market alone for household purchases (Grocery). She's on heavy medication, hence the precaution.

This time parcel contained organic items purchased from multiple places. When she was to open the carton, it was found that 1 carton beared a hole which damaged my grandmother's antique saree, which was gifted to me; it's priceless & hold an emotional value to both me & my mother is is beyond explanation. Another carton was slit open from 1 end & 3 items mentioned above, were found missing/stolen. It was further sealed with trackon cellotape to ensure that the receiver doesn't come to know of the break-open.

Carton was thoroughly packed, end to end, with 2 rounds of brown cellotape, which is self-indicative, that, by no means, it can tear open by itself, unless it is on purpose slit-open. Parcel was professionally tempered by some brilliant thief who stole the goods sent.

I demand the compensation for the theft and an internal inspection by yourself to find the thief behind this steal. I would appreciate your co-operation for nabbing the culprit behind this as such a theft & fraud was so not expected from a reputed courier service like yours.

I am awaiting your revert on the above!

Thankyou!