Trackon Couriers — Damaged shipment

I had ordered a canvas bag on Samrtahal Industries, Jaipur and they had despatched it through Trackon courier. The bag was packed in 2 layers of polythene, both layers were damaged in transit resulting in a hole in the bag at the same position. More pictures, video can be shared. Packet was not received by me but delivered at the apartment complex gate without my permission, otherwise I would not have accepted it.