Trackon Couriers — delay in shipment delivery and update not given

I have send a courier on 19th sep, 2017 from trackon courier from chandigarh to dhanbad but till date courier not received. Awb no - [protected]. Also customer care team not responding proper since 25th sep, 2017. I talk to customer care people neha, malti, komal and i asked them to transfer the call to the senior but they denied saying that her senior nitin is on leave.
For one courier how much time required to deliver. Someone life or carrier can get spoil due to this like of service.