Trackon Couriers — delayed service

Address:

28, Sector 9A, gurugram, Gurgaon, Haryana, 122001

My sister had courier a bag of clothes on 4th octobe'19r, and i haven't received it yet i. E. On 10th october. They said it is about to reach and doesn't arrive. This has been happening from last 4 days. I asked them for the office address to collect it myself. The address was of some very crowded mohalla, where one could not reach with a vehicle. They sent me a address 1645 surat nagar gurgaon, i went there walking but there was no office existed with the given address and executive dint pick up my phone either. After 1.5 hour of struggle, somehow i came out of that mohalla. Today from morning i have been calling them, but no response. They have stopped picking up my phone also. This is the worst service ever. Ref no [protected]