Trackon Couriers — Deny to deliver at my address

Courier booked from Ludhiana to Jalandhar on 16th April 2022 and reached Jalandhar office on 11.08am on 18th April 2022, i.e 3 days to cover 50km, today Jalandhar hub office executive called me at 3.15pm and denied to deliver parcel .
Asked me ur area is not in our delivery zone then why trackon picked courier from Ludhiana just sake of money and later harsh reciver .
I filed complaint and called customer care many times but the executive try to convince me or not listening me ...very bad service and behaviour by executives.